Quality degradation at Aetna Health  
Users report higher volume of Quality Issues than usual
46
poor

Aetna Health | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Health & Fitness
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
67%
Android
105 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
52 Reports
User Feedback
33%
iOS
52 Reports
67%
Android
105 Reports
Aetna Health - Latest Quality Issues
Android
May 15, 2024
So far 😱 I have Too many problems with This account 🤯 Each & Every Time I have to damn Login to access account & it's not damn funny ...
iOS
May 15, 2024
Updates and response time to online questions
After only registering online phone app, it had four updates ina five day period I just recently chose Aetna as my first choice for health insurance. When needed information on a benefit. The response time was three days to answer a question that if you call over the phone and ask the same question, it takes 3+ hours for an agent to respond. This response time is disappointing.
Android
May 15, 2024
The roster of the doctors are not updated, some are not there anymore, others change medical fields.
Android
May 15, 2024
Cant even log in for the first time. Keep getting "technical issues" popping up. So far sucks.
Android
May 16, 2024
They offer a lot of benefits but once you sign up those benefits. Are discontinued
Android
May 16, 2024
have to re-download the application to make it work even when my credentials were correct
iOS
May 16, 2024
rarely works!
Continually get error messages and failures - functions not available
iOS
May 16, 2024
Website
Very difficult to maneuver
Android
May 16, 2024
The app looks fine but is impossible to find care providers or actually schedule anything. You get stuck in an endless loop of being redirected to the start of the app again.
Aetna Health - Product Description
The Aetna Health℠ app helps you stay on top of your health care when and where it works for you. With just a few taps, you can find a doctor, see claims and plan information, and access your ID card. You can even talk with a doctor anytime by phone or video. It’s simple. And, it’s all in the palm of your hand. 
We’re also continuously adding new features and functionality to improve your experience.

This app is available to most Aetna members. Members in select plans may not be eligible yet, but we’re continually working to expand access. If you aren’t eligible today, check back in a few months. 

App features may vary depending on your plan. 

Connect to care
•	Search for in-network providers and facilities 
•	See provider ratings and reviews from other patients
•	Get cost estimates before you get care* 
•	Look up medications by their brand or generic names and learn about side effects 
•	Search for MinuteClinic® locations and services inside select CVS Pharmacy® and Target® locations, and schedule a MinuteClinic appointment* 
•	Talk with a doctor anytime by phone or video*
•	Connect with COVID vaccine resources

Manage your health and benefits 
•	Access your ID card whenever you need it including saving to your Apple Wallet
•	Track spending and progress toward meeting your deductible*
•	Check PayFlex® HSA, HRA and FSA account balances*
•	View your plan summary and get information about what’s covered*
•	See claims and Explanation of Benefits (EOBs) to get information about what’s covered
•	Pay claims using your bank account or credit card*
•	Receive personalized health reminders*
•	Sync your data automatically by allowing Aetna Health to access your steps and exercise data from HealthKit* 

Eligible members with benefits through Aetna Pharmacy* can also
•	View prescription details for you and your family
•	Get cost estimates for brand name or generic drugs
•	Search for a pharmacy based on location, distance or other criteria
•	Refill mail-order prescriptions 
•	Request prescription refills at a CVS retail pharmacy 
*available for members in eligible plans

Aetna and MinuteClinic inside select CVS Pharmacy and Target locations (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies.
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