70
good

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
35%
Android
365 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
677 Reports
User Feedback
65%
iOS
677 Reports
35%
Android
365 Reports
Albert: Banking on you - Latest Quality Issues
Android
May 16, 2024
I had used the Albert instant and they wouldn't extend my pay period so I was left with no money after they took what i had left out of my account. I was broke for two days because of them don't use this app they don't even have a live agent to talk to.
Android
May 16, 2024
Don't do it. I used the app one time and haven't been able to disconnect it, coming up on a year renewal for an app I don't use 🤷🏻‍♀️ customer service is nearly impossible. Disappointed and about to pay out the 🍑 for no reason.
iOS
May 16, 2024
Forced to pay a upgrade
I think it's unfair to force a fee when you coming to get money now you have a bill. I think I will be leaving this service
iOS
May 16, 2024
Sneaky
This app is very sneaky in trying to take money from you. Soon as the app starts they try and force you to sign up for things that cost a fee. It takes random amounts of money out my account when the fee says 4.99 how did a 50 dollar advance become 64 dollars to them?
iOS
May 16, 2024
Horrible app
Please do not get this app. There are more fees than initially expected, instant is almost never available, and if you do happen to use the instant they take it back instantly and it pends forever until you don't qualify for instant anymore because the payment took to long to post. This app is a joke and I would not let my worst enemy use this.
iOS
May 16, 2024
Deposit
Has so many rules to follow but won't tell you them on their app or website till it's too late and you can't receive your deposit on time or pay your bills on time because of it. Takes weeks to deposit a check, weeks to transfer money, and weeks to get a response from a “genius”. Not worth it, use chime or literally anything else before these chumps.
Android
May 16, 2024
Horrible money sucker app and there's no easy way to get your money back and close account.
Android
May 16, 2024
WORST APP EVER! DO NOT DOWNLOAD! it takes over a week to realize youve paid it back, their pathetic excuse for customer service is useless and they charge $16 a month for a worthless app that might give you $100 if youre lucky. DO NOT USE FOR BANKING!
Android
May 16, 2024
Company has changed their policy to be as money grubbing as possible. They are now, "overdraft protection" which means they will take money out of your account whenever they feel like it. So hope you are able to read their minds Or you might find yourself in a position where you didn't expect the money to come out for another week but you need to pay for medication. They refused to help and there's phone calls. I used to love this company now,I would say stay away it is a scam in my opinion
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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