15
poor
Ally: Banking & Investing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
57%
Android
183 Reports
183 Reports
iOS unitQ Score
iOS User Feedback
43%
iOS
140 Reports
140 Reports
User Feedback
43%
iOS
140 Reports
140 Reports
57%
Android
183 Reports
183 Reports
Ally: Banking & Investing - Latest Quality Issues
Android
May 15, 2024
It really sucks that the flex payment page no longer loads so I can't even ask for help when I need it. And the contact assistance page just says "we apologize" and then goes blank. If you're going to change the app at least make sure that your customers can still contact you otherwise it really isn't working for anyone. It's been like that for over a month but how are we supposed to tell you about it because we can't contact you!
iOS
May 16, 2024
Do not trust this bank
I cannot begin to name all the things wrong with this bank, but here are a few: Their customer service reps who respond to secure messages are terrible. Incoherent, multiple messages dealing with the same thing, and messing up things that should have been simple The app is a mess. White background with purple lettering. How many customers have to ask for a dark mode before they do it? The app freezes and crashes frequently and, in my case removed my ability to see anything about my accts I have closed my accts with Ally. This process was ridiculous and put me in real fear of losing my money. I gave specific information, as THEY HAD REQUIRED, and NONE of my instructions were followed. Their rep went and duplicated transactions I had already set up, sent me 2 different [phone]ssagea about the transfer of my funds and obviously did not read my email. I spent over 4 hours on the phone with Ally to straighten out this mess. I had zero degree of confidence that my money was going to be transferred as instructed. Finally after telling the rep on the phone that someone was going to be hand delivering my money to me, he spoke with someone in Operations who promised my money would be in my new accts overnight instead of waiting 4 days and wondering whether my money was being transferred correctly or not. The money has been transferred. The accts have been closed, except Ally Invest which I have to jump through more hoops to close. Worst banking experience I have ever had. Their interest rate does not compensate for the incompetence. The only 2 bright spots were the 2 reps I spoke with on the phone. Even then, I asked for a supervisor and was refused. Stay away from this bank
iOS
May 16, 2024
Broken Feature
The Long term investment goal tracker is slightly broken. It works on browser but on the app, my 5 year goal doesnt take into account my current monthly contributions. Instead it only estimates what my current balance will have grown to in 5 years.
Android
May 16, 2024
Recent UI changes are a big step backwards. The app is increasingly cluttered with fluff and links to web content outside of the app. There are also seemingly different design schemes for the views of all accounts vs individual accounts, with the later using an older UI style. I know it's the way of the world, but I really miss the prior simplicity.
Android
May 16, 2024
Guys, your literal login screen doesn't work. Like, I can't even enter in my credentials because the fields aren't editable. You do realize you're an online-only bank, right?
Android
May 16, 2024
App is awful. It keeps sending me back and forth between the old one and new one. Often tells me that the password is wrong even though I make absolute sure it's correct. And now when I click on transactions, it just sends me back to the login page. How about, if something works, we don't screw it up by "updating" it?
iOS
May 16, 2024
Why is the app getting worse…?
The app used to work great but so many of the recent updates have caused it to get progressively worse. With the latest update, Face ID stopped working entirely. When I log in, it prompts me to verify my log in credentials by verifying a text or call, but then the app just keeps spinning and nothing happens. Closing the app out and logging back in again then skips that verification process entirely, lol I like Ally but they gotta get the app together
iOS
May 16, 2024
Does not work on iphone
Always had trouble opening my account with my iphone over the years
iOS
May 16, 2024
Awful
This app never works
Ally: Banking & Investing - Product Description
Ally Banking & Investing Save, invest, and manage money Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. Bank with us to: • Save faster with smart savings tools: buckets and boosters • Set aside money for recurring expenses with spending buckets • Stress less with no overdraft fees • Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account • Deposit checks from your phone with Ally eCheck Deposit℠ • Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide • Keep tabs on your debit card usage with card controls • Manage CD interest disbursement and maturity options • View and send secure messages, or chat with us 24/7 using Ally Messenger Keep up with your credit card: • Make secure credit card payments, review credit statements, and check your FICO score for free • Ally Mastercard credit cards available by invitation only Three ways to invest with us: Robo Portfolios • Our intelligent tools do the heavy lifting to manage and monitor your investments • Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee) • Automate your investing with one of our four portfolio strategies Self-Directed • Trade commission-free on eligible U.S. stocks, options, and ETFs • Filter and find exchange-traded funds with our ETF screener • Use advanced charting tools for technical analysis Wealth Management • Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage • Link and track financial accounts outside of Ally for a 360° view of your finances • View and monitor your net worth, investment exposure, and performance • Start with a $100,000 minimum in assets under care (funds with us) If your mortgage is serviced by us: • Track your progress towards paying off your home loan with real-time updates • View account details, upcoming statements, and past transactions • Use Autopay to set up recurring payments with no additional payment fees • Schedule additional principal-only payments at any time We’re serious about security • We never store personal or account information on your phone • Our security codes provide extra protection when you log in from a computer or device we don’t recognize • Our Online & Mobile Security Guarantee protects you against fraudulent transactions More details • Ally Mobile is free – your mobile carrier’s message and data rates may apply • Compatible with iOS 15.0 or higher • Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005 • Securities offered through Ally Invest Securities LLC, member FINRA/SIPC • Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser • Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE • You may not be approved for real-time quotes • Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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