37
poor

American Airlines | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at American Airlines? Unlock additional insights
Android unitQ Score
Android User Feedback
65%
Android
229 Reports
iOS unitQ Score
iOS User Feedback
35%
iOS
121 Reports
User Feedback
35%
iOS
121 Reports
65%
Android
229 Reports
American Airlines - Latest Quality Issues
Android
May 16, 2024
For whatever reason, even signed out, forced stopped and rebooted its using 10% of my battery daily and a major drain.... Please fix!
iOS
May 16, 2024
Ridiculous
You can't pay for check in baggage with other than US issued credit cards. It looks like a discrimination of non-US tourists. Shame on ya AA.
Android
May 16, 2024
Looking up flights to book is ok, but editing your personal info or account info (example KTN, Passport, etc) is impossible, since it leads to an error page saying "Looks like this page has taken flight". Devs need to fix the bugs in this app.
iOS
May 16, 2024
App booking
I've tried to book flights on app but the app regularly says try again later.
iOS
May 16, 2024
Beyond Disappointing
Far too many maintenance delays for this airline. Horrible experience. This airline doesn't care about their customers.
iOS
May 16, 2024
What is it for?
I have purchased tickets using the app before and have all of my traveler information including precheck and rewards numbers. Neither one appeared on my ticket, and I nearly missed my flight because of it. What is the app for if it cannot make the experience better? I am not excited about booking with American again.
iOS
May 16, 2024
Baggage Handling
The baggage handling at CLT stinks!! I have been waiting over one hour!! Never fly out of this airport!
iOS
May 16, 2024
Disappointed in American airline service
Disappointed in unprofessional flight attendants, minimal leg room, wheelchair assistance and no indication which carousel will have my bag.
Android
May 16, 2024
Check-In doesn't work at all. Support is anyway just possible by calling. Bad joke.....
American Airlines - Product Description
With the American Airlines app, you’re covered with the information you need exactly when you need it. Curious about traffic to the airport? Need a mobile boarding pass? Wondering where the closest Admirals Club® lounge is? All of this info and more is available at your fingertips.

- Lock Screen widgets: See your next trip's details right from the Lock Screen with our new dynamic widgets.

- Dynamic home screen: Knows where you are in your travel journey and gives you easy access to the right tools at the right time.

- Mobile boarding pass: Check in for your trip and retrieve your mobile boarding pass. No need to print, and it’s updated along the way.

- Flight updates: Get the latest flight updates by simply retrieving your trip and allowing American Airlines to send notifications to your mobile device. 

- Interactive terminal maps: Navigating airports is a breeze with our interactive terminal maps. Find the closest Admirals Club® lounge or get directions to your connecting gate. 

- AAdvantage® account details: Review all the details of your AAdvantage® account right from the app. Not an AAdvantage® member? Sign up today.

- Upgrade your seat: Request upgrades with ease. Want to see where you are on the list? The app displays the upgrade standby list within 4 hours of your scheduled departure. 

- Seat selection: Choose or change your seat within the app. Just pick the one you’d like and change it on the spot. 

- Track your bag: Know exactly where your bag is from the time it leaves your hands to when you extend the handle at your destination. 

- Save your trip: Your recently viewed trips are automatically saved in the app so you can easily grab the details for your next flight in seconds.

- Quick interactions: The American app utilizes Haptic Touch and is Apple watch compatible, giving you quick access to the most important info. 

- Wi-Fi access in the air: Don’t forget, on flights with Wi-Fi you can use the American app and aa.com at no cost. 

There’s a new group of flyers out there – The World’s Greatest Flyers. They know that having the right travel tools makes for a great experience.

The sky’s the limit with the American Airlines sticker pack! Let friends and family know that you’re traveling, headed to the Admirals Club® lounge to take it easy before taking off, snapping photos at 30,000 feet or that you’ve arrived.

Contact Us: 800-222-2377
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