71
good
ArriveCAN | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
189 Reports
189 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
72 Reports
72 Reports
User Feedback
28%
iOS
72 Reports
72 Reports
72%
Android
189 Reports
189 Reports
ArriveCAN - Latest Quality Issues
iOS
May 11, 2024
Passport Scan wrong
The passport scan substituted a h for a u and I did not notice so I went back and deleted that person. I then rescanned the passport and it worked however halfway through that person was still in and there was no way to remove them or their answers.
Android
May 12, 2024
Passport scanner got my name wrong. Double check for accuracy.
Android
May 12, 2024
It wouldn't allow me to put in 9 p.m.
Android
May 13, 2024
buggy app, had to reinstall/clear cache multiple times to save my traveller details. it also doesn't allow for you to truthfully answer the question of how long I'm going to be staying in the country.
iOS
May 13, 2024
I hate our government for wasting our money
I hate our government for wasting our money
iOS
May 13, 2024
Login Issues
It takes a while to actually be able to login. It takes multiple times of putting in your password to actually be able to add/delete your declaration.
Android
May 13, 2024
had to close app and retry putting my passport in again as it got stuck on 12%
iOS
May 16, 2024
No option for Land arrival.
I was stuck filling the Advance CBSA form. Options given were all airports into Canada. There isn't an option for land border selection.
Android
May 17, 2024
questions could be clearer and not let me have to google things out for half of them out of being so unclear...
ArriveCAN - Product Description
Notice: iOS 12 is no longer supported by ArriveCAN. If you are using an iOS 12 device, you can still access ArriveCAN through a web browser on your device: https://arrivecan.cbsa-asfc.cloud-nuage.canada.ca/en/welcome ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. It is currently available to international air travellers who enter Canada at selected airports. By submitting your customs and immigration information in advance, you will spend less time at a primary inspection kiosk (PIK) or eGate when you arrive at the airport. This contributes to shorter line-ups in arrivals halls. At the border, you will be prompted to scan your travel document at a primary inspection device and confirm your identity. Once your identity has been confirmed, your Advance CBSA Declaration will be retrieved from ArriveCAN for you to review and certify. If changes are required, you can edit and update your declaration prior to certification. Use of the Advance CBSA Declaration feature of ArriveCAN is entirely optional. Please refer to the accessibility notice for this app: https://www.canada.ca/en/border-services-agency/services/arrivecan.html#accessibility-notice This app supports English, French and Spanish (as per your device’s language settings). For more information: http://www.canada.ca/ArriveCAN
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