Quality degradation at Barclays US Credit Cards  
Users report higher volume of Quality Issues than usual
54
fair

Barclays US Credit Cards | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
48 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
37 Reports
User Feedback
44%
iOS
37 Reports
56%
Android
48 Reports
Barclays US Credit Cards - Latest Quality Issues
iOS
May 16, 2024
Slow app
The app and online always gives an error
iOS
May 16, 2024
App won’t open version 8.3
Updated app this morning and app will not open. Hangs after Face ID confirmation.
Android
May 16, 2024
This app has worked well for me for years. Bit now trying to open the app takes four or five attempts with the app timing out and sending up errors. Yesterday it took a half an hour for me to finally access the transactions list. The lag time between screens is tremendous right now. Today I was unable to access my account at all. Something has clearly occurred to cause this to malfunction. I have never had this problem before. Please fix it as soon as possible!
iOS
May 16, 2024
The app stopped working after last update
This app was good until last night they deceived to do an update or some maintenance in their website, now I can't get into my account either on the app or on the website. I can't even log in to pay my account. 😠
iOS
May 16, 2024
App doesn’t work anymore
Whatever was changed in the last couple of weeks has messed up the app to where it is practically unusable. Every time you try to login, it requires you to call the number like it doesn't trust you. Then the app unlocks. It's ridiculous. Hire new developers and do better.
Android
May 16, 2024
App is not working today. It's circles and will not load. Have tried to get on at least 10 times today. Restarting my phone doesn't help it.
iOS
May 16, 2024
Required to update and now it stopping working
I get this “update required” notification when I open the app, so I update it. Then close and reopen the app. Login takes a while or doesn't work at all! When I can finally get logged into the app, I get an error message saying to try again. No matter what I do, even completely closing it and trying again I can't get to my account. So I wait an hour and try again, now it says my account is unavailable and to call customer service!! So frustrating!
Android
May 16, 2024
After the most recent update I cannot log into the app. How am I supposed to pay my bill if I can't log in? Edit: thanks for the reply, Dan. I'm unable to log in to the website as well. What is going on???
iOS
May 16, 2024
App never works
American Airlines needs to switch back to Citi Bank mobile app. Barclays needs massive improvement. The Touch ID never works when I want to sign in. 👎🏻
Barclays US Credit Cards - Product Description
Manage your Barclays US credit card account easily and securely from anywhere – just use our mobile app. Check account balances, view payment and transaction details, lock your card, set up alert notifications, and more.

Plus, you can launch the app with Face ID, Touch ID or your SecurePass Code. You’ve got options.

Here’s a few examples of what you can do with the Barclays US app:

• Monitor your transactions and make payments: Link an external bank account and pay your credit card with a one-time payment, or schedule future payments with AutoPay.
• Keep track of points/miles: View your earnings and redeem rewards in a flash.
• Keep a firm grip on your finances: Estimate monthly payments with the Purchase Planner, and monitor your FICO® Credit Score at no charge.
• Stay safe and secure: If you misplace your card, quickly lock your account to block transactions. You can even let us know about your future travel plans.
• Stay informed with account alerts: Track daily spending, see possible fraudulent activity, view weekly spending snapshots.
• Make purchases, touch-free: Just add your card to your mobile wallet, or use our contactless card feature.

Most of these capabilities are also available on the Barclays iPad and Apple Watch Apps.

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