14
poor

British Airways | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
40%
Android
255 Reports
iOS unitQ Score
iOS User Feedback
60%
iOS
375 Reports
User Feedback
60%
iOS
375 Reports
40%
Android
255 Reports
British Airways - Latest Quality Issues
Android
May 16, 2024
Why charge for everything. Not needed
Android
May 16, 2024
An airline like BA has such a bad app programmed that everyone MUST USE?!! Embarrassing! We have booked a BA flight for the first time and it is not possible to print the tickets or have them sent by e-mail. A download is theoretically possible and a confirmation is displayed. However, everyone is probably wondering which destination is stored - probably with BA itself, because there is nothing on your own devices. We only book a BA flight in an emergency.
iOS
May 16, 2024
Immer out of service
Constantly unavailable, always problems
iOS
May 16, 2024
Not always good
It should be smooth and self-explanatory. Not always the case. Too many details, too much text that gets you nowhere. The check-in process is lengthy and convoluted.
Android
May 16, 2024
Unable to get to the check in from the front page, randomly logs me out, often cannot find future bookings and doesn't work at all offline.
iOS
May 16, 2024
Gaining boarding pass
Shame once you check in you don't get the boarding pass straight away onto your mobile after you have selected that option but have to come out of the app and go back in
Android
May 16, 2024
Terrible. Unable to download boarding pass
iOS
May 16, 2024
Bad ux
Not having a fully native app, or not having the intuitive ux flows has no excuse in 2024 even for the basic flows like checking in. Cherry on top, not being able to do a simple thing like buying a seat costs you as a lost ancillary sale.
iOS
May 16, 2024
It’s (still) really bad
Why is BA's tech so bad, still. After all these years of the same problems. Buggy. Error messages that near no relation to the actual problem. Simply (ha!) updating your passport details.
British Airways - Product Description
To Fly. To Serve.

The British Airways app makes booking, boarding and accessing everything about your flights easier than ever before. Personalised to you, the app gives you instant access to the information you need, when you need it.

Features:

- Personalised home screen
Your home screen is your personal gateway into the BA app. Themed around your next destination, it will give you easy access to important information surrounding your flight, including your mobile boarding pass.

You will also have quick access to flights you track, your most recent search and our best return fares to our most popular destinations.

- Book flights
Booking a flight with British Airways has never been easier. Browse our cheapest fares or quickly access your recent flight searches made from any device, and book a flight from over 130 countries.

- Manage your flights
Access and purchase upgrade offers from your phone, book seats in advance, add flights to your calendar or send them via email and get up-to-date arrival and departure times for all of your flights. Additionally, lounge users can access the British Airways Lounge Wi-Fi password.

- Apple Watch
The British Airways app on Apple Watch provides easy access to the most important flight information while you’re on the move. You can quickly view the flight number, route, departure time, flight status, a countdown to the departure time and the weather at your destination.

- Flight status and schedules
Search and track all British Airways flights for the latest arrival and departure times.

- Exclusive features for Executive Club Members
If you’re an Executive Club Member, you can check your Avios and Tier Points as well as view your full transaction history on your device. Optional enhanced services available for our Executive Club customers travelling with baggage to check in at the airport. Anyone can join the Executive Club for free on ba.com


- Siri Shortcuts
Add Siri Shortcuts to quickly check your next flight and Avios points

Please refer to the 'Application Licence Agreement', linked on this page, to view the terms of use of this application and use of mobile boarding passes. By downloading the BA application, you agree to the terms of the Application Licence Agreement.
British Airways Plc Web Site British Airways Support Application Licence Agreement.
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