9
poor
British Gas Energy | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: House & Home
30-Day Trend
Android unitQ Score
Android User Feedback
68%
Android
101 Reports
101 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
47 Reports
47 Reports
User Feedback
32%
iOS
47 Reports
47 Reports
68%
Android
101 Reports
101 Reports
British Gas Energy - Latest Quality Issues
iOS
May 15, 2024
“upgraded” system no longer allows you to set bill date!
After the debacle of this upgrade most things are fixed apart from two 1. You no longer have the ability to request a billing date it is imposed on you without warning - mine used to be the 18th so that my direct debit goes out on the 1st under the old system and now it's changed without warning to the 9th and 23rd! What a shambles I shall be complaining to ofgem 2. All the years of history of usage have gone from the app graph still so you can't compare your energy usage - again a poor decision not to do good customer service and migrate the old data to the new system to save money
iOS
May 15, 2024
Bad app
As others stated it doesn't show any updates or meter readings from smart meters
Android
May 15, 2024
Since being moved to the new system I have no visibility of my gas account just electricity. Have to give meter reads via phone for gas definitely not an improvement. I seem to have 2 account numbers a retrograde step not seamless. I would love to get them both back in one place or maybe just switch supplier. Despite calls and numerous interactions with the Bot no improvement or solutions.
iOS
May 15, 2024
Nothing better to do?
What was wrong with the last version of the british gas app. There seems to be a constant effort to tinker and try to fix what is not broken. This app, based on what i can see is far worse than before, all we need is to pay our bills and review what we energy we have used within that time! This was all solved in the last app and now its more time wasted trying to find what we were able to find easily in the older app version!
iOS
May 15, 2024
Don’t like the fresh new look, sorry
It was much easier to read and use on the previous version. Please give us the option to choose the old or new interface. I won't be updating my other devices….. this is how to spoil what was a perfectly good app.
iOS
May 16, 2024
App need a massive redesign
The app does do the basics, but it's very slow and very annoying when it comes to topping up. Why do I need to select gas or electric two to three times to top up. I should only need to select either gas or electric once, all this does is waste your customers time and gets them confused, thinking they pressed something wrong. Also home readings and app readings for usable credit, are so far apart, it's disgusting. I could understand a few pence difference, but I've had it over £5 difference. I totally agree with others, the app is rubbish for a business the size of British Gas. Even smaller businesses can create excellent apps. Idea! If your current app designers can't do better, find a better team, but give them a chance to prove they can do better
Android
May 16, 2024
BG unbelievably bad. Installed this as old one could could not show electrical usage. This one shows the electric but not cost and now can't show gas.
Android
May 16, 2024
The app is poor, only being able to access the electricity side of it. Your unable to get readings for gas. This has been going on for months.
Android
May 16, 2024
Very disappointed with this app. Usage for gas - two days a month if you are lucky. Numerous promises to fix....No better
British Gas Energy - Product Description
We’ve built a brand-new app to support customers whose accounts are already on our new billing system. Unsure if that is you? If your account begins with a letter, e.g. A, great news, you are on the new system supported by this app. If your account begins with a number, e.g. 85, don't worry, whilst this app will not work for you yet, you can still access your account online. You don’t need to do anything, we’ll let you know once you’ve moved to our new system and can start using this app. What does this app do now? • Manage your account balance • View recent transactions and bills • Make a payment • Amend or set up Direct Debit • Submit a meter reading for more accurate bills • Manage multiple energy accounts • Allows saving passwords through the Keystore functionality in a secure way • Have some fixes and optimizations included in this update • Fingerprint and face unlock • Stay permanently logged in with our improved login experience What will this app do in the future? • Google Pay • Monitor your energy usage and cost breakdowns for more customers And much more!
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