Quality degradation at Cabify  
Users report higher volume of Quality Issues than usual
36
poor

Cabify | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
Work at Maxi Mobility, Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Maxi Mobility, Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
85%
Android
472 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
86 Reports
User Feedback
15%
iOS
86 Reports
85%
Android
472 Reports
Cabify - Latest Quality Issues
iOS
May 16, 2024
Very poor service
The driver did not appear on the other side of the road we went there and before arriving he starts and leaves, he does not call or anything and cancels the trip having already paid it in advance, we have opened a case to the Cabify service they have told us that they would refund our money and they have returned half of us and they have been so calm. This won't stop here, I'll file a lawsuit and I'm not going to use this lousy service from some drivers again. This is my opinion about my experience with this App...
Android
May 16, 2024
Terrible they want to charge me double. And when I report it to complain, they don't give me an answer. I'M NOT GOING TO PAY DOUBLE!
Android
May 16, 2024
It's rubbish, you can't find drivers in the estimated time, it's a shame...
Android
May 16, 2024
although people complain for years, cabify still doesn't allow non-spanish-phone numbers to sign up. reddit and other platforms are full of this issue, so are reviews here. i am using uber now instead. /edit: dear support team, why would i spend my time communicating with your support team when the issue is easy to reproduce and widely known (see other reviews)? your app is simply unable to even attempt to send a verification code to international phone numbers. uber it is.
Android
May 16, 2024
A very expensive service
Android
May 16, 2024
Useless!!!! Put in phone number and it doesn't work. Waste my time
Android
May 16, 2024
Now it is mandatory to pay by account or card and they make unauthorized debits, even paying in cash. 😡😡
Android
May 16, 2024
I've never been able to order even a skateboard...
Android
May 17, 2024
Every time I try to travel or reinstall this app it leads me to infinite errors... And Cabify doesn't give me a solution...
Cabify - Product Description
Discover Cabify, a transport app that lets you get around the city with private cars with a driver, with the highest quality of service and high safety standards. In a few minutes you’ll have a car with a driver or a taxi waiting to take you wherever you want.
 
How does Cabify work?
 
1. Order or reserve your journey. Open the app and tell us where you are and where you want to go. Choose the type of vehicle your want to travel in; Lite, Executive, Easy taxi… discover all the options available in your city!
2. Confirm your journey and… a driver’s on their way! We’ll tell you the name of your driver and  your vehicle details including the registration plate, and how far away it is.
3. Know the estimated price before you travel. We’ll tell you from the start how much you’ll pay for the ride, even when you ride in taxi thanks to our virtual taximeter. What’s more, you can select the payment method that most suits you (credit or debit card, cash, PayPal… ).
4. Share the experience. You can send your journey details to family or friends so they know where you are in each moment and so you feel safer.
 
What’s more, you can personalize your ride. In the Cabify app, select what music your prefer, whether you want the driver to open the door for you and if you want the air-conditioning on. All so you can move around the city in the most comfortable way possible.
 
Where is Cabify available?
 
Cabify is available in more than 90 cities. You can get around in our cars or taxis in the following countries: Argentina, Brazil, Chile, Colombia, Dominican Republic, Ecuador,Mexico, Panama, Peru, Spain and Uruguay. See the complete list of cities where we operate at cabify.com
 
What advantages does the Cabify app give you?
 
- Your safety is our priority. All journeys are geolocalized and can be shared immediately with a family member or friend. And you’ll know the details of your vehicle, the driver and your pick up point.
- We’ve added Easy Taxi. Now in one app you’ll find more options. You decide what kind of car or taxi you want to ride in.
- Carbon neutral journeys. We offset all the CO2 that your journeys generate. Get around more environmentally responsibly!
- The best drivers in  the market. In Cabify the criteria to accept drivers on our platform is the most selective around and all drivers go through and on-boarding process.
- Know the price before you travel. We always show you the price before you order a ride. This way you can travel relaxed, knowing how much you’re going to pay.
- 100% personalization. You decide how you want to get around. Choose the payment method that best suits you and even the type of music you’d like to hear.
- With just one account, more than 90 cities. If you like to travel with Cabify you can do so in more than ten countries without the need to create new accounts.
 
Do you want to be a driver with Cabify?
 
If what really moves you is helping others discover the city, join one of the fleets of drivers that use Cabify. Start to earn money driving your car or taxi with an app that cares about your safety and offers you the best fares. Learn more and register in cabify.com/drivers or download the Cabify Drivers app.
 
Looking for corporate transport options for your business?
 
Offer your employees the best transport app. Our corporate service will allow you to have a large fleet of cars and taxis at your disposal, designed to meet all your company’s needs. In addition, our management platform will allow you to have greater control of expenses and journeys made. Find out more at cabify.com/business.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners