47
poor
Carbon: Mobile Banking & Loans | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
90%
Android
318 Reports
318 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
37 Reports
37 Reports
User Feedback
10%
iOS
37 Reports
37 Reports
90%
Android
318 Reports
318 Reports
Carbon: Mobile Banking & Loans - Latest Quality Issues
Android
May 15, 2024
Great App, however this latest version keeps promoting me to update my biometrics and most importantly, the Credit Report Option isn't available on the updated app.
Android
May 15, 2024
My loan was approved trying to add card that is were I had issues not clicking I was given a link to use Chrome browser after filling the necessary things is keep loading for ever
Android
May 15, 2024
I have been having issue with the app try found the wallet is not going and I need a loan is not working
Android
May 16, 2024
Don't know why I haven't gotten any loan yet since almost a month now..
Android
May 16, 2024
this app is super easy to use but please if there's any mistake let people get access to fixed their mistakes am struggling to change my Gmail I've been sending messages to you guys but not responding is not fair
iOS
May 16, 2024
Poorest Customer Service
I'm definitely reporting Carbon to cpd for hoarding my money under the guise of NIN restriction and for continuously ignoring all the support ticket I've submitted. I deposited 200k into my carbon account and immediately they reduced my account level to zero, which means I can't make any payments on the account unless I update my account with my nin. I insert my verified nin into the given space and it immediately goes to an error page, I've been doing the same thing for almost two weeks now and no response has been received from the numerous support tickets I've sent. If you have any money in this app, you better pull it out as soon as you can, if you can. This isn't a financial app. It's beginning to look like a Ponzi scheme.
iOS
May 16, 2024
Unable to create account
Why can't user create account from Nigeria
Android
May 16, 2024
The App was working fine till this new version update. it logs me out every time, most time it just crash, and when I try to login again I get prompted that I have a first limit of ₦5,000. And please I don't use fingerprint on my device but it keeps asking me to enable fingerprint. The bugs are quite many
Android
May 16, 2024
can no longer access loan since last year
Carbon: Mobile Banking & Loans - Product Description
Access a variety of banking services, from high-interest savings to instant short-term loans for your urgent needs. Open a Carbon bank account in minutes and start living a better financial lifestyle. SPECIAL FEATURES * Get loans ranging from ₦1,500 to ₦1m(Nigeria) * Make repayments over a maximum of 64 weeks. * Interest ranges from 1.75% - 30%, with an equivalent monthly interest rate of 1 - 21%. * Annual Percentage Rate (APR) from 23% - 60.8%. No late fees or processing costs. Example: For a 3-month loan of ₦50,000, Carbon charges 2% a month. With an APR of 24.3%, the total repayment amount after 90 days is ₦53,000. Annual Percentage Rate (APR) from 23% - 60.8%. No late fees or processing costs. Example: For a 3-month loan of ₦50,000, Carbon charges 2% a month. With an APR of 24.3%, the total repayment amount after 90 days is ₦53,000. * Flexible tenors from 1 month to 6 months with the ability to make early repayments at any point in the tenor. SEND MONEY FOR FREE Transfer funds to any bank at no extra cost, 30 times a month. It’s the highest around and our customers save N1,500 on transfer charges every month. SAVE WITH HIGH INTEREST Don’t just keep your money in the bank. Create a savings plan and start earning up to 15% interest on your funds when it’s time to withdraw. SHOP NOW, PAY OVER TIME Buy items you love and need the most and pay in small, equal installments, at 0% interest. RECEIVE CASHBACK ON LOANS Apply for up to N1 million and receive funds in your account within minutes. You also get up to 30% cashback on your interest when you pay in time. GET A CARD YOU CONTROL The Carbon Visa card is your passport to freedom and security. Spend as you please on both online and offline channels. Freeze your account from anywhere if you notice irregular behavior. Set spending limits across channels. SAY GOODBYE TO QUEUES Request a Visa card with just the tap of a button on your Carbon app and it would be delivered to your doorstep anywhere in the country. INSTANT REVERSALS No panicking with a Carbon bank account. Receive instant reversals whenever transactions don’t complete. GET IN TOUCH! Carbon (formerly Paylater) is provided by One Finance & Investments Limited, a CBN-licensed and regulated finance company. While we offer a service that is 100% automated, you can always reach us and learn more about our service via multiple support channels. We’d love to hear from you!
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