61
fair
CIBC Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
28 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
72%
Android
105 Reports
105 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
41 Reports
41 Reports
User Feedback
28%
iOS
41 Reports
41 Reports
72%
Android
105 Reports
105 Reports
CIBC Mobile Banking - Latest Quality Issues
Android
May 13, 2024
I no longer have access to my accounts because the new version would not be allowed and there would be insufficient storage space. Also, no notice for this change that affects my operations.
iOS
May 13, 2024
Widgets? Why not?
I vastly prefer the Scotiabank mobile app. It has implemented Lock Screen widgets in a thoughtful manner. There are no widgets in the CIBC app rendering it far less useful. And too many annoying pop ups/ads/“offers” requiring extra taps to navigate.
Android
May 13, 2024
If you have a smaller screen and larger fonts, it's essentially useless for push-to-device because you can't see the code. I could never get the app to work on my Samsung A8 and only after hours on the phone with tech support and a chat with online agents did I manage to diagnose the problem on my own. The mobile app is a poor cousin to a standard software authenticator.
iOS
May 13, 2024
No notification when money is deposite/credited
Please work on this feature. An individual must get an SMS atleast to notify when a credit is made into their chequing and saving account.
Android
May 14, 2024
Useless app, horrible look, too many useless notifications. Please revert to the previous format
Android
May 15, 2024
Updated the app. Now it keeps crashing. Pointless to have this app now.
Android
May 15, 2024
The updated app worked great for a while until this week. It keeps asking for cookie preferences. Every time you log in you have to save the preferences. It doesn't remember what you chose. Annoying.
Android
May 15, 2024
Only limited functionality for non-Canadian customers. I am unable to change my home address or my phone number. I have to do such changes via (international) phone call with dedicated authentification, which takes a lot of time and effort. More generally, sending money is a nightmare, if it is not by Interac eTransfer.
iOS
May 15, 2024
Functional but constant ads and no 2FA
Constant ads on every app open cheapens the experience of CIBC, no authenticator or passkey 2FA makes our accounts far less secure
CIBC Mobile Banking - Product Description
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you. FEATURES • Securely access your accounts with your fingerprint, face ID or password. • Apply for bank accounts or credit cards and view your application status in real time. • Get a snapshot of all your accounts in the same place, anytime. • Use Apple Pay at payment terminals. • Set up instant, post-dated or recurring payments. • Deposit cheques in a flash - all you need is to take a picture with your phone. • Send and receive money instantly with Interac e-Transfer. • Quickly search for branches, banking hours, bank machines and mortgage advisors near you. • Receive your free Equifax credit score directly in the app, without affecting your score. • Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. • Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: http://www.cibc.com
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