77
good
Citizens Bank Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
14 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
69%
Android
195 Reports
195 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
88 Reports
88 Reports
User Feedback
31%
iOS
88 Reports
88 Reports
69%
Android
195 Reports
195 Reports
Citizens Bank Mobile Banking - Latest Quality Issues
Android
May 12, 2024
The app has never given me any issues. And anytime I did need (was locked out of my acct) customer service was fast, friendly, and helped me! The only reason I didn't give the full 5 stars is because I set to get alerts about wheenever i get deposits into my account, general alerts, etc sent to my email/phone, but literally never get any.
Android
May 13, 2024
This app has been having so much trouble logging in, I had no choice but to give up and uninstalled it.
iOS
May 13, 2024
Update ruined the app
Ever since the update, log in is impossible. Face ID was on, and it is either broken in the new version, or it did not activate. Fix your code, Citizens.
Android
May 13, 2024
It never remembers my username and/or password. I keep having to reset my data.
Android
May 14, 2024
Last update sucks the zelle won't let me send it from my checking. I can only send from savings. I didn't like that.
Android
May 15, 2024
Since latest update mobile deposits not working, constantly saying app can't read bottom of the check, very frustrating, I was depositing same checks many times before.
Android
May 16, 2024
The app is taking way too much memory, it way too slow. It Always needs update and it is so slow!
Android
May 16, 2024
The statements section is not very clear.ee
iOS
May 16, 2024
Infinite loop spinning
App overall behaves well but when you need it the most (for example out of town) it just hangs up. That busy loop is so annoying when you cant tell what its doing when you havent even entered the password yet. I just needed to make a quick transfer but oh well.
Citizens Bank Mobile Banking - Product Description
Get ready to manage your money – anytime, anywhere – from the convenience of your mobile device. Manage Accounts - See up-to-date balances and account activity - Freeze and unfreeze debit cards Deposit Checks - Snap photos of your checks for easy deposit - Get same-business day credit on deposits made by 10 pm ET Transfer Money - Make transfers between Citizens accounts and to non-Citizens accounts - Send money securely with Zelle® Pay Bills - Manage all your bills in one place - See payment history - Add and pay any company Plus, your finances are protected with the Citizens Bank Online Guarantee.® DISCLOSURES: Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. ©2023 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. Member FDIC
All intellectual property rights, including trademarks and word marks, are the property of respective owners