47
poor
Cox App | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
53%
Android
100 Reports
100 Reports
iOS unitQ Score
iOS User Feedback
47%
iOS
90 Reports
90 Reports
User Feedback
47%
iOS
90 Reports
90 Reports
53%
Android
100 Reports
100 Reports
Cox App - Latest Quality Issues
Android
May 14, 2024
very manipulative service with TERRIBLE customer support. they charge you for random fees and when you try to rebuttal they have nothing to say and transfer you to several other people just to admit they are WRONG and they scam their CUSTOMERS.
Android
May 14, 2024
My cable and internet are great .I have a problem with my fiber optic cable cut in half .I had a technician out to my home he didn't put a temporary line out so I can use my cable and internet till the other cable is put down . I've been waiting for four day and getting the run around.
iOS
May 15, 2024
Rates to high
I just been with you all for a month outrages prices I'll be going to century link for sure the prices are set
Android
May 15, 2024
Hate cox always adding fees that I know I payed leaving next month 🤬🤬🤬
iOS
May 15, 2024
Worst
Cox will throttle your internet. Usually certain times a day. I'm suppose to get 500 mbps and I've never got that- barely gets to 300mbps
iOS
May 15, 2024
Scamming leeches
Blood sucking leeches lie about what your bill is going to be absolute scam. I can't wait to get rid of cox. I absolutely despise them with a passion.
iOS
May 16, 2024
Service outage
My service has been out now 2 days. Will I be credited for the lack of service?
iOS
May 16, 2024
Internet
Since we signed with the new plan… internet signal is a nightmare
iOS
May 16, 2024
Frequent outages in a well established area, terrible service
This is the most expensive internet I've ever had and it is “decent” speeds. The service has frequent disruptions with no explanation and it often takes a long time for their system to update showing the outage, so when you contact support and wait, they don't know about the outage and have you go through all this hardware reset procedure, which causes issues once service is restored. The reps are not really very friendly or helpful. I would go to another provider in a second if there was another option available.
Cox App - Product Description
With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. Using the Cox app you can: ○ View your service details ○ Manage your bill, view statements, update payment methods and make a one time or recurring payment. ○ Check your data usage ○ Stay up-to-date with outage alerts ○ Search and browse helpful troubleshooting and how-to articles ○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support ○ Update your profile information or change your password ○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service We'll keep adding more ways to help you better manage your account.
All intellectual property rights, including trademarks and word marks, are the property of respective owners