Quality degradation at Doctolib  
Users report higher volume of Quality Issues than usual
75
good

Doctolib | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Medical
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
90%
Android
902 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
97 Reports
User Feedback
10%
iOS
97 Reports
90%
Android
902 Reports
Doctolib - Latest Quality Issues
Android
May 16, 2024
In itself, the app is not bad but appointment bookings (such as emergency appointments ect) are never possible.
iOS
May 16, 2024
Practical in itself
Practical in itself, but unfortunately always hangs up in the search
Android
May 16, 2024
The idea of such an app is really good. It would just be great if you have been preaching digitization for over 10 years and it is taken seriously. The functions and options for booking appointments are abysmally unrealistic, especially for an oh-so-precise and advanced paper state. But maybe it's the doctors themselves.
Android
May 16, 2024
Nothing works here.
Android
May 16, 2024
I regularly receive appointment confirmations that are not intended for me I have reported it several times but nothing changes
Android
May 16, 2024
Unfortunately unusable. There are often no appointments at all, and if there are, only in 4-5 months at the earliest. Well, ok. If you then book such an appointment in 4 months, the appointment will be cancelled after a few weeks or months for no reason and you can search again. My guess is that the doctors' offices overbook themselves and cancel everything at the push of a button if necessary. Doctolib should urgently remove the online cancellation from the software and only allow a cancellation via a phone call.
Android
May 16, 2024
Complicated connection
Android
May 16, 2024
App is not usable because audibene advertising cannot be clicked away and thus covers everything.
iOS
May 16, 2024
useless
The app is good but the doctors on the app don't accept new patients in Ile de France
Doctolib - Product Description
L'application mobile de Doctolib vous permet de gérer votre santé plus simplement : 
• Accédez aux disponibilités de dizaines de milliers de professionnels de santé.
• Prenez rendez-vous en ligne, 24h/24 et 7j/7, pour une consultation physique ou vidéo.
• Recevez des rappels automatiques dans l'application.
• Retrouvez votre historique de rendez-vous et vos documents médicaux.

Découvrez la consultation vidéo de Doctolib et gagnez en confort de vie :
• Gagnez du temps : consultez à distance là où vous le souhaitez et éviter les déplacements
• Obtenez un rendez-vous plus rapidement : 2 consultations vidéo sur 3 ont lieu moins de 24 heures après la prise de rendez-vous.
• Réalisez une consultation de qualité : sécurisée et remboursée comme une consultation physique

Doctolib est le leader de la prise de rendez-vous en ligne avec aujourd'hui : 
• 80 millions de patients
• 340 000 personnels de santé

Votre santé. Vos données.
La confidentialité de vos informations personnelles est une priorité absolue pour Doctolib et guide notre action au quotidien. Pour en savoir plus : https://about.doctolib.fr/confidentialite/

Une question ? Rendez-vous ici : https://www.doctolib.fr/help
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