45
poor

DSB App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
8 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
59%
Android
65 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
46 Reports
User Feedback
41%
iOS
46 Reports
59%
Android
65 Reports
DSB App - Latest Quality Issues
Android
May 14, 2024
I cannot check up any journey because I get an error message the whole time "something went wrong, please try again later". Is this gonna be fixed soon?
Android
May 14, 2024
Pladabillet misses the ability to choose a seat in the app, now I buy a ticket in the app and a seat ticket on dsb.dk When you need a seat, for example, it's not cool not to know what you're getting before booking. Otherwise super nice APP
Android
May 16, 2024
Nothing works at the moment
Android
May 16, 2024
Not working at all. At all! Keep getting: Something went wrong. Please try again later.
iOS
May 16, 2024
Can't search
The search function keeps typing errors, and makes it impossible to book a seat/ticket.
Android
May 16, 2024
Error something went wrong, Error something went wrong, Error something went wrong, Error something went wrong, Error something went wrong, ......I have restarted app, checked update, restarted phone. Error Somethings is wrong , no sh.. sherlock..
iOS
May 16, 2024
CIAM-CONSENT-ERR
Can neither log in nor buy a ticket
iOS
May 16, 2024
You cannot buy a ticket from abroad
I'm in Vietnam and would like to buy a ticket for when I get home. I can't. Can you help with that?
Android
May 16, 2024
Cannot be allowed to buy a ticket. Pretty annoying. Otherwise, it works quite intuitively at first.
DSB App - Product Description
DSB app. A part of your journey. Tickets, cards, and traffic information.

In the DSB app you can buy tickets and commuter cards and see current traffic information and an overview of departures.

You can buy tickets, and make seat reservations, incl. commuter seat reservations. You can buy DSB Orange and DSB Orange Fri tickets as well. 

You can buy and renew commuter cards and Øresund cards or try Commute20 if you work from home some of the weekdays. If you have a Youthcard you can receive it in the app if it is created by DSB.

You can use the DSB app as a guest or create a DSB Plus profile and get access to more products and services. You get the possibility to transfer tickets and cards that are not yet valid and receive notifications with information if your journey is changed or delayed. You can earn points for snacks for your journey as well. 

It is possible to refund tickets and cards in the app following the current rules.

If you experience errors in connection with the use of the DSB tickets and cards, please contact:

DSB Customer Center Tel.: 70 13 14 15

You can also write: https://www.dsb.dk/kundeservice/

Open every day from 7AM-8 PM
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