50
poor

MY EE | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Utilities
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
324 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
81 Reports
User Feedback
20%
iOS
81 Reports
80%
Android
324 Reports
MY EE - Latest Quality Issues
Android
May 15, 2024
Slow, clunky, seems to spend more time redirecting to various external webpages that make you login again but then don't work than having functionality in the app. Serves adds for special offers that redirect to blank webpages. Removed the biometric login at some point and reverted to a PIN. If I can use facial recognition to log into my banking apps it can't be that difficult to implement! Absolutely rubbish.
Android
May 15, 2024
Rubbish app never works
Android
May 15, 2024
Over price so uninstalled the app
Android
May 16, 2024
Can access my bill and wanted to change my direct debit I had to call for it to be done because you can't even access your bill not to talk of making changes to you direct debit details. App is almost useless 🙃
iOS
May 16, 2024
Wi-Fi controls
Wi-Fi controls still don't work- no fix in the pipeline- should never have swapped from BT
Android
May 16, 2024
too slow
Android
May 16, 2024
Nothing on the app but awful links to websites that many not be secure.
Android
May 16, 2024
It wont load .
Android
May 16, 2024
EE app is useless if you are trying to view your bill.
MY EE - Product Description
THE NEW MY EE APP
One little tap for complete control and all the help you need
When life’s moving fast, you need a super-speedy way to manage your account and get help. And with the all-new My EE app, you’ve got just that. It gives you the power to look after your EE account, quickly and easily. It gives you a more personalised experience and it’s got a brand new look and design that makes it easier to find what you need the second you log-in.
Looking for something new? The My EE app makes it easy to find the best deal that suits you, understand when you are eligible to upgrade and you’ll enjoy personalised exclusive deals and offers. Our rewards hub has awesome perks and the chance to win money-can’t-buy experiences, you don’t want to miss out!
Welcome to the new My EE app, the simple way to manage your account and get help pronto.

Here’s more on what you can do;

On pay monthly?
-Check your data in a whizz or share it with someone on your account
-View your bills and see itemised billing
-Stay on top of extra charges
-View your allowances and add-ons
-Check out our Rewards hub for all those lovely little extras
-Get add-ons, including data add-ons. Handy!

On pay as you go?
-Check your data in a whizz
-View your pack in a blink
-Track your Free Boosts
-Check your balance on the go

If you do have any questions or need help, please go to https://community.ee.co.uk/

Make your life easier and get downloading.
Want to improve your unitQ Score by 20% within 30 days?
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