Quality degradation at Experian®  
Users report higher volume of Quality Issues than usual
54
fair

Experian® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-34 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
85%
Android
895 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
153 Reports
User Feedback
15%
iOS
153 Reports
85%
Android
895 Reports
Experian® - Latest Quality Issues
iOS
May 13, 2024
App doesn’t work
Just tried using the app and it crashes before it even loads. My bank for experian boost got disconnected and I'm typing in the correct credentials and can never get it to reconnect. Deleted the app and re installed it and the problem still persists. Even when I log into experian on the browser I still have the same problem and cannot reconnect my bank.
iOS
May 14, 2024
Experian App Won’t Open
Experian won't open on my iPhone. I deleted the app and reinstalled it and it still won't open. I just get a spinning circle.
iOS
May 14, 2024
App won’t open
My Experian app will no longer open on my iPhone. I open the app and it just stalls, will not go to the Face ID log in. Please fix.
iOS
May 15, 2024
Good that it shows Fico
However there's nothing in this app helps work identity works which I paid for. Sad.
iOS
May 16, 2024
Bullshiit Credit Report Agency ( rip off )
I have been trying multiple times to get an agent on the phone to address my concerns but instead they had an automated voice keep talking to me. The company is absolutely shying away from having to answer the phone and solving their customer' issues with a real person but yet they wants you to subscribe to their over the top monthly price services. Straight rip off
iOS
May 16, 2024
Issue with app
Lately every time I try to log into the app I get a service error…… how can this be fixed?
Android
May 16, 2024
Can't check my FICO score abroad. I would like to know if my SSN and my accounts are safe but this app does not work if you do not have an US carrier.
iOS
May 16, 2024
Notifications for harvesting
I'll keep posting this. It's ridiculous and enraging. The notifications are constant. Apps send ghost notifications to harvest data. It absolutely makes sense now why I get so many blank notifications. Dont deny it, dont tell me to reach out on social media. If you didn't breach my data previously, I wouldn't even be using this app. I got rid of amazon for this exact ghost notification reason.
iOS
May 16, 2024
Not opening
For some odd reason the app stopped opening
Experian® - Product Description
Get your Experian credit report and FICO® Score*—all free, no credit card needed. Instantly raise your FICO Score with Experian Boost®†, get notified about changes to your credit, manage your money across your connected accounts and explore credit card, loan and auto insurance options picked just for you.

WHAT’S INSIDE
• Free Experian credit report and FICO® Score*
Check your FICO Score and credit report in the app anytime, anywhere. It doesn’t hurt your credit, and no credit card is required. Sign in for automatic updates every 30 days. Plus, get to know your credit in a whole new way—see what factors are helping or hurting your FICO Score, track changes to your credit over time and learn actions to take for better credit.

• Experian Boost®
Instantly increase your FICO® Score by getting credit for bills you already pay, like your cell phone, utilities, video streaming services and eligible rent payments.

• Credit monitoring and alerts
Always be in the know with credit monitoring and alerts. Turn on push notifications to find out if your FICO® Score changes, new accounts are opened in your name or new inquiries appear on your credit report.

• Money management
Connect your financial accounts to manage your income and expenses. See your recent transactions and account balances in one place to get a better understanding of where your money is going.

• Marketplace‡
Choose the credit card, loan or auto insurance that’s right for you. Compare personalized options matched to your unique credit profile and FICO® Score.

• Experian CreditLock§
Protect yourself against identity theft by locking your Experian credit file. We’ll send you real-time alerts if someone tries to apply for credit in your name while your file is locked.



ABOUT EXPERIAN® 

Experian is the first company and credit bureau to offer online credit reporting services in the U.S. We empower consumers to manage and improve their financial status, while helping protect against fraud and identity theft. 

Privacy Policy: https://usa.experian.com/login/#/publicPrivacyPolicy 

Terms & Conditions: https://usa.experian.com/login/#/publicTermsAndConditionsFree

*Credit score calculated based on FICO® Score 8 model. Your lender or insurer may use a different FICO Score than FICO Score 8 or another type of credit score altogether. To learn more: https://www.experian.com/help/fico-score-disclosure.html

†Results will vary. Not all payments are boost-eligible. Some users may not receive an improved score or approval odds. Not all lenders use Experian credit files, and not all lenders use scores impacted by Experian Boost®. To learn more: https://www.experian.com/help/boost-disclosure.html

‡Based on FICO® Score 8 model. Approval is not guaranteed. Some may not see savings from improved interest rates. Offers are not available in all states. To learn more: https://www.experian.com

§Experian CreditLock is a separate service from Security Freeze: https://www.experian.com/freeze/center.html. To learn more about the differences between CreditLock and Security Freeze, please visit https://www.experian.com/blogs/ask-experian/whats-the-difference-between-freezing-or-locking-my-credit/ 

© 2023 Experian. All rights reserved. Experian. Experian and the Experian trademarks used herein are trademarks or registered trademarks of Experian and its affiliates. The use of any other trade name, copyright, or trademark is for identification and reference purposes only and does not imply any association with the copyright or trademark holder of their product or brand. Other product and company names mentioned herein are the property of their respective owners. Licenses and Disclosures
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