65
fair
fepblue | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Health & Fitness
30-Day Trend
Android unitQ Score
Android User Feedback
21%
Android
48 Reports
48 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
184 Reports
184 Reports
User Feedback
79%
iOS
184 Reports
184 Reports
21%
Android
48 Reports
48 Reports
fepblue - Latest Quality Issues
iOS
May 12, 2024
Incentives part of app is not working. Web site is not working.
Incentives part of app is not working. Web site is not working.
iOS
May 13, 2024
The App is back to terrible
One of my daily apps...checking in on my personal goals trying to earn my money for incentives. It seems like at the beginning of the week or halfway through the goal the app is down again. I've had to restart goals that I was nearly finished twice because I couldn't get signed in. This app is starting to be a headache again. So we have to leave $120 on the table because the app is inconsistent? The incentives are lost and hard to earn on a non working app.
iOS
May 13, 2024
Awful
Cannot access anything with this app. It leads me to pages that say the page no longer exists. Cannot access pharmacy info any more. Not sure I will stay with Fepblue if they don't fix it.
iOS
May 13, 2024
Can’t login after updates
I cannot login into the app no matter how many times I reset my password. I can login just fine on my phone browser. Worst app development ever. Useless support too. Blue Cross blue shield takes all of your money and can't even make a decent app for its paying customers while they profit billions of dollars.
Android
May 14, 2024
Terrible ui. Freezes at remember this device
iOS
May 14, 2024
Needs improvement
I rarely had problems with the app in the past, but I do now. I had to re-verify my device over and over again - then ended up having to call customer support who did help me to get logged back in. Then, after I hung up the call, I was asked to re-verify my device yet again! It had to be at least 12 times that I was asked to re-verify, over and over again. I feel badly for anyone that isn't tech-savvy who may run into this issue.
iOS
May 16, 2024
Accurate and Dependable
The app is great honestly, but one reason I won't give it 5 stars is when I try to log my daily stuff foods and workouts for everyday it doesn't pick up that it's a new day. Kind of goes based off when you last logged in and I don't care for that. Other than that I enjoy it!
iOS
May 16, 2024
App fails to log me in
The app doesn't work. I get caught in an endless chain of requests to go to a verification site after entering my mobile number.
Android
May 16, 2024
Every time I log in it rejects my password, so I have to reset my password every time I want to open the app. Waste of time.
fepblue - Product Description
With the fepblue app, you can: Access your benefits • View and share your member ID card • Know how close you are to meeting your annual deductible or out-of-pocket maximum* • See important visit limit information for benefits and services, such as acupuncture visits* • Access to medical and pharmacy claims including Explanation of Benefits (EOB) • Step-up authentication for enhanced security Get care • Call the Nurse Line • Find urgent care centers • Search for Preferred providers Be notified • If you give us permission, we’ll send important reminders straight to your mobile device Stay connected to FEP • You can easily access our website and social media channels through the app *It can take up to ten days after we receive a claim to reflect these changes on your account. Enable Touch ID to make logging in easier. Once you log in to the app for the first time, you can set up Touch ID for iPhone. Then, the next time you log in to the app, you’ll only need your fingerprint to sign in. We keep your information secure. We use the latest security technology and industry best practices to secure your information. Your account is yours—it can only be accessed through your MyBlue® login information. We recommend keeping your app up to date to ensure that it has the latest security features. You should keep your phone operating system up to date as well. You can find providers and urgent care centers without logging in. However, you’ll need to login with your MyBlue® username and password to access benefit information. Don’t have an account? Sign up at: https://www.fepblue.org/pilot/registration Stay tuned for new features as we try to make your healthcare information easier to access and understand.
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