43
poor
first direct | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
38%
Android
35 Reports
35 Reports
iOS unitQ Score
iOS User Feedback
62%
iOS
58 Reports
58 Reports
User Feedback
62%
iOS
58 Reports
58 Reports
38%
Android
35 Reports
35 Reports
first direct - Latest Quality Issues
Android
May 11, 2024
Not the easiest to navigate. Doesn't have any option to show spending/budgets etc. Also cant figure out how to transfer from savings to current account. Perhaps wouldn't have switched banks if I'd have know this. I have tried clicking the 3 dots and the only options are 'transactions or 'statements'
Android
May 13, 2024
I love the app and use it for most of our banking but having persuaded my husband to get it too, I cannot believe that he has had to wait a week to get a verification code by post - for an app! Apparently it's because when he rang up for a code, they went through his details and because his email address had changed they couldn't text him a code to his phone. He has the same phone number and address as when we opened our joint account nearly 30 years ago! This is insanely frustrating!
Android
May 14, 2024
I have had endless problems with this app, it constantly slows down and becomes unresponsive before freezing entirely and needing to be shut down. It's now at the point where I'm thinking of changing banks as the online banking option that first direct used to do so well has become unfit for purpose. My advice would be to AVOID this product.
iOS
May 15, 2024
Ms ODonnell
Poor customer service
Android
May 15, 2024
Great App, better than many banking apps. Only issue is future payments - cannot see payments that I've made for future dates, so sometimes forget that I've made one and do another, so pay twice. Would be great to see, and be able to amend, payments that I have initiated in the future.
iOS
May 15, 2024
Awful company useless abroad
App is shocking.
iOS
May 16, 2024
STILL WAITING FOR FEATURE
When will the feature be added to app so you can manage future payments like you can on the website
Android
May 16, 2024
Dreadful app - cannot log in for months, never have.
iOS
May 16, 2024
Credit card payment
Had to pay my husband's credit card bill as his payment failed for some unknown reason!
first direct - Product Description
Your everyday just got a whole lot easier. Even better banking has arrived. At the coffee shop, deciding if it’s a skinny soy latte or a cup of tea. In a taxi stuck in traffic, wondering how much you’ve saved for your trip to Machu Picchu. On a rollercoaster, planning the decorations for your dog’s third birthday party… Wherever you are, whatever you’re doing, our new and improved mobile app makes banking even simpler. From checking your balances and viewing transactions to paying family and friends, mobile banking takes all the hassle out of everyday money stuff. You can now do more than ever from the comfort of your own phone - and if that’s not exciting enough, this is just the start of our mini digital revolution, with loads more improvements on the way. So go on. Get yourself up to date. Update now >> • Free to use, but providers may charge for download and usage • Use in accordance with local laws and check charges if using abroad • Use in accordance with our App terms and conditions • Use in accordance with Apple terms and conditions • This app may be withdrawn at any time, but we’ll always keep you in the loop.
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