Quality degradation at Gopuff—Alcohol & Food Delivery  
Users report higher volume of Quality Issues than usual
33
poor

Gopuff—Alcohol & Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
62%
Android
139 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
86 Reports
User Feedback
38%
iOS
86 Reports
62%
Android
139 Reports
Gopuff—Alcohol & Food Delivery - Latest Quality Issues
Android
May 15, 2024
I reinstalled this app after 2years of not usinf it just to realise they got rid of their point system and didnt even offer a discount for the points you mightve had... worst app on the planet
Android
May 15, 2024
pricese on items higher than at store rather take the drive my self
Android
May 15, 2024
couldn't sign up, confirmation numbers wouldn't send, once they did it was the wrong ones, kept getting error messages with no info on them, uninstalled after 5 mins of trying. such a fussy user experience.
iOS
May 15, 2024
payed 50 dollars for completely nothing.
tried to order food and vape. first they didn't ask for id at checkout but wanted to ask when i'm at home. the driver gets here and ask for the id, gives it to him just for him to say he gotta cancel the order and walks off. didn't receive nothing and spent $50 on nothing. don't recommend using
iOS
May 16, 2024
Code verification is the worst thing ever
Whoever came up with it, fire that person immediately. It's condescending towards the drivers. I don't wanna talk to anyone by phone or in person, it's just 100% unacceptable. Never gonna order again until you stop this madness.
Android
May 16, 2024
It always takes them 2 times longer to deliver ,than the app shows ,and cigarettes don't count towards the order so you have to pay 7 fees on top of the price of cigarettes!!
iOS
May 16, 2024
Terrible customer service and bad quality of goods
Gopuff used to have good customer service but not anymore, recently myself and a family member separately bought from them and received mouldy or damaged food. The expired food form doesn't work anymore and when they were contacted on these incidents they refused to refund. Should have looked at the trustpilot recent reviews as they have been scamming a lot of people with missing items but still charging for it. Wish Getir was still in service as they were much better.
Android
May 16, 2024
These people are incompetent Their Customer Service people are blatant liars They use your phone number to send porn Their drivers try to make charges to your credit card and take front pics of your driver's license and say it's now company policy when the next driver says no it's not A COMPLETE FAIL .USE INSTA CART AND SAVE YOURSELF A LOT OF BS
Android
May 17, 2024
Don't ever order anything from gopuff the drivers are rude.. no customer service.. deliveries take too long the GPS doesn't work so you can track your order.. the drivers do not know how to scan your id correctly.. I ordered two wine coolers it took a hour?.. I could of made it myself.. the driver rude .. couldn't find my order.. I was standing at my front door like????.. called he sent me to voicemail.. couldn't scan my id correctly.. had too look at my id after he scanned it?..
Gopuff—Alcohol & Food Delivery - Product Description
Gopuff delivers thousands of items you need, faster than you’d ever expect. Think of Gopuff less like an app, and more like a teleportation device—for stuff you want.

YOUR FAVORITE ITEMS
We’ve got thousands of items. Snacks, drinks, and every kind of food from frozen to freshly-cooked hot food. We even deliver alcohol*—beer, seltzer, wine, spirits. Yep, even the Solo cups and ping pong balls, or the cheese and charcuterie. Paper towels, toilet paper, cleaning supplies… you tap it, we’ll bring it.

Find all your favorite brand names in our app from Ben & Jerry to Tito and Slim Jim. You’ll even find your favorite local brands. We could name them all day, but it’s easier if you hop in and look for yourself.

FROM EARLY ‘TIL LATE
We deliver what you need when you need it, day and night. Many of our locations operate 24/7, which means you can keep streaming.

ORDER IN SECONDS, DELIVERED IN MINUTES
Ordering is super easy—just tap on what you want, add it to your bag and check out. We pack your order in our nearby micro-fulfillment center and deliver it straight to you. It’s super fast.

NON-CONTACT DELIVERY
We leave your delivery at your door by default, but you can choose to have us come knocking too. We’ll text you when we get there either way.

WAYS TO PAY
Gopuff securely accepts debit cards and credit cards like Visa, American Express, MasterCard, and Discover, as well as Apple Pay and Venmo.

JOIN THE FAM
Gopuff Fam members pay $0 delivery fees on every order, any time of day. We offer monthly and annual subscriptions.

EARN POINTS TO REDEEM REWARDS
Everyone loves a good deal. With Puff Points, you get more with every order on Gopuff. Get Points with every order and redeem them to unlock different rewards, like daily & weekly discounts. All new customers earn 6,000 Puff Points with their first order—it’s like a signing bonus, that you can eat.

AWESOME CUSTOMER SERVICE
Sometimes things go wrong. We’re only human. That’s why our Gopuff Customer Service representatives are also human.— No bots here. We hope to deliver your order just right, but just in case it’s not exactly what you expected, you can give our team a call.

NOW DELIVERING IN CALIFORNIA AND NYC
California customers can now get 30-minute BevMo! delivery with Gopuff. We have added BevMo!’s unparalleled liquor and wine selection to our platform, giving our customers even more convenience at their fingertips.

Gopuff also delivers to the city that never sleeps. No matter what New York City throws at you, we’ll be there. Coverage in Manhattan with more to come, offering neatly 3,000 products with many local partners including Milk Bar, Momofuku, Carbone Fine Foods, Rakka, and The Matzo Project.

Gopuff has 500+ micro-fulfillment centers, BevMo! and Liquor Barn Stores. We also served 1,000 cities.**

* Beer, wine, liquor, and hot, fresh prepared foods available in select markets. Must be 21 to purchase alcohol. Please drink responsibly.

** Gopuff is not available in all markets–but you never know. Want us where you are? Find us on social media @gopuff or visit gopuff.com for more.
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