79
good

Grab: Taxi Ride, Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
89%
Android
9163 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
1100 Reports
User Feedback
11%
iOS
1100 Reports
89%
Android
9163 Reports
Grab: Taxi Ride, Food Delivery - Latest Quality Issues
Android
May 16, 2024
Such an unpleasant experience with Grab Food. Recently, my order was cancelled by the Grab system, which only notified me after waiting for 1 hr & 30 mins since no rider would want to accept it. The worst part was that we were really hungry, and the restaurant called me twice and wanted me to pay for the regular price, on their end, it was already prepared. Please notify us and the merchants immediately or atleast allow us to cancel if no rider is available or the preparation is taking too long
Android
May 16, 2024
Can't download
Android
May 17, 2024
Help center is noticeably slow. used to get a response within a day but now my tickets have no updates after a few days. then they asked for new pictures or details
Android
May 17, 2024
I can't make food, all payment methods are declined, and my voucher is forfeited2
Android
May 17, 2024
It's getting harder and harder to book a car
Android
May 17, 2024
Slightly neglecting customers.
Android
May 17, 2024
Why install takes so long
Android
May 17, 2024
Always cancelling my order
Android
May 17, 2024
The service was very poor. I ordered food through Grab on May 13, 2024. However, some of the food items were missing in the delivery. I lodged a complaint on the Grab app the same day. Up to now (May 17, 2024), they have not yet responded. The complaint is still pending in their app. Grab does not seem to value its customers.
Grab: Taxi Ride, Food Delivery - Product Description
Get everything you need with Grab — the leading ride-hailing, taxi, food delivery, and grocery app in  Southeast Asia.


We offer essential everyday services to over 670 million people across Singapore, Indonesia, Malaysia, Thailand, Philippines, Vietnam, Cambodia, and Myanmar. 


Grab offers various ride-hailing options, including 4-wheel and 2-wheel rides, and taxi booking. There’s also a diverse range of services including food order delivery from restaurants, prompt package delivery, and groceries from supermarkets, making it a leading delivery platform. 


From ride-hailing to food and grocery delivery, Grab is your one-stop app for all your everyday needs in Southeast Asia.


Book a ride for any occasion and budget
Order a ride on Grab, the top ride-hailing and taxi app in Southeast Asia. Choose from a variety of transport modes, including cars, motorbikes, and buses, and get matched with a professional driver in minutes.


Food delivery for any craving
GrabFood: a leading food delivery app that allows you to easily order food from your favourite restaurants and get it delivered to your doorstep, making it convenient and hassle-free 


Conveniently order food and groceries for delivery
GrabMart is a convenient food delivery app that allows you to order groceries and handpicked fresh produce from your favourite supermarket. 




Secure and seamless cashless payments
GrabPay: A safe and secure mobile wallet where you can easily pay for Grab services, such as food and grocery delivery and taxis, as well as at local merchants 


Reliable on-demand package delivery
GrabExpress: Order affordable, fast, and reliable courier service with insurance for your items


Rewards for using Grab
GrabRewards: Order food, ride and earn reward points for every dollar you spend and use them to redeem deals in the GrabRewards catalog


Grab is the only ride-hailing and food-delivery app you need. Whether you are searching for a taxi app, express food delivery, or grocery delivery, Grab has got you covered.


In addition to our renowned ride-hailing, taxi, and food delivery services, we also strive to promote economic empowerment for everyone in the region. We provide financial services such as wealth management, lending, cashless payments, and insurance.


Find out more about us at www.grab.com.
Grab offers the ability for users to receive personalized targeted advertising, offers, and updates from Grab and its partners and communications/advertising from certain third-party apps based on activity on your devices. Users may exercise opt-out choices under the Privacy and Consent Management sections within Settings within the app. For further details, you may refer to our Privacy Policy at www.grab.com/privacy.
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