35
poor

Grubhub: Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at GrubHub.com? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
495 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
245 Reports
User Feedback
33%
iOS
245 Reports
67%
Android
495 Reports
Grubhub: Food Delivery - Latest Quality Issues
iOS
May 16, 2024
Account hacked
Ive been getting alerts that someone has been attempting to use my grub hub acct. bank has declined thank goddess. Went on the app to change password, the keyboard doesnt appear in order to even put in email or pw. So i went to delete acct and cant do that because..NO KEYBOARD feature. WTH grub hub. Surely the company is large enough to improve security no?
iOS
May 16, 2024
Hate Grub Hub!!! Should have been using door dash instead !
Grub hub is a mess! They don't refund anything but they will give you a 7 dollar credit ,even though you just spent 30 on cold food! Door dash is better !!
iOS
May 16, 2024
Food delivery
For the most part it's been great. Of course there are the exceptions. One time I got your order has arrived, it then took me 30 minutes to find it, the driver put it on my side door when I told him he said he was just following the instructions in the app?! I told him it says nothing like that in the app and he said have a good holiday and hung up!
Android
May 16, 2024
As a driver that was banned from working with them. They treat us as employees and only pay us $11 an hour. And if we don't take orders that are less than a dollar a mile that have long miles we will be punished.
Android
May 16, 2024
I had two recent orders that ended up being disasters. The first order had an idiot driver either mix up someone else's or just steal my good. Their was 3 items and I got someone else's and the driver did not respond to contact attempts by myself or the grubhub care. They would not refund my money and the appeal is just for show. The second issue was the restaurant not following instructions at all. I ordered a grilled chicken, but got fried. Once again, the grubhub agent did not want to refund
Android
May 16, 2024
They UPCHARGE INDIVIDUAL ITEMS even if you have the paid service. I started out ordering through a restaurant website, but tried GrubHub out of convenience and my order was almost $30 more because of small upcharges on each item. Just trifling!
Android
May 16, 2024
service and convenience of app it ok,just is prices from restaurants looks are increased.
iOS
May 16, 2024
Barely works! Always taking money and no food shows!
Sick of this app! Food never shows 1/2 of the time! App totally glitches out!
Android
May 16, 2024
literal trash false advertising. sent an email offering $10 off the day AFTER the offer expired and would apply it as you added dinner to your bag, but as soon as you go to checkout it says it's expired. 🙄 going back to uber eats for sure.
Grubhub: Food Delivery - Product Description
When in doubt, go for takeout—Grubhub has it all! Order food delivery from thousands of restaurants, including local spots and national chains, and get groceries delivered too. Prefer pickup? No problem. Know the fees upfront and track orders from Grubhub delivery partners in real time—the only surprise is just how easy takeout can be. 

ORDER FROM THOUSANDS OF RESTAURANTS
With Grubhub, you can order takeout from your favorite local restaurants and everyone’s favorite chains. There are so many good eats out there, but you obviously deserve the best. Grubhub makes it easier to choose your next meal with restaurant ratings and reviews. French fries, pizza, burritos, burgers, sushi, donuts—it’s all here, whenever a craving strikes. 

GET GROCERIES DELIVERED TOO
Think beyond your breakfast, lunch, and dinner orders. Grubhub offers the ultimate convenience with grocery delivery, in addition to restaurant takeout. Order milk, bread, snacks, and frozen foods, as well as household essentials like paper towels and laundry detergent, from local convenience stores.  

EXPECT TO SEE THE FEES UPFRONT
Grubhub gives it to you straight. See the delivery fee upfront, before you start crafting the perfect food order. Pay your way with credit cards, Grubhub gift cards, or Venmo.

SKIP DELIVERY FEES
The key is Grubhub+. Sign up for unlimited $0 delivery fees, and enjoy exclusive offers and rewards as a Grubhub+ member.* Try Grubhub+ free for 30 days, then level up for just $9.99/month. The truth is, food tastes even better when you spend less on delivery. See details below.

TRACK DELIVERY IN REAL TIME
Grubhub puts your delivery on the map. Track eligible orders in real time, from the restaurant to your front door, and know the moment your bacon-egg-and-cheese arrives. Every delivery is a special delivery with Grubhub. 

COUNT ON THE GRUBHUB GUARANTEE
Get your food delivered on time and at the lowest price. Guaranteed, or we’ll make it right. See details: grubhub.com/guarantee

YOU DO YOU AND GRUBHUB DELIVERS
Grubhub serves up a personalized app experience, so you can reorder that feast you’re still thinking about from two months ago. Order sauce on the side, go for extra pickles, lose the onions—Grubhub gets you. Are you a regular? Get rewarded when you come back for more at the same restaurants. You can also plan ahead by pre-ordering food for pickup or delivery. 

ORDER FROM NATIONAL RESTAURANTS
Sometimes you need a sure thing, and that’s why Grubhub partners with national restaurants to offer the takeout food you know and love. Get delivery from Applebee’s, Arby’s, Buffalo Wild Wings, Burger King, Chick-fil-A, Chipotle, Denny’s, Dunkin’, Five Guys, IHOP, McDonald’s, KFC, Panda Express, Panera, Papa John’s, Popeyes, Shake Shack, Subway, Taco Bell, Wendy’s, White Castle, and more.

GET SUPPORT WHEN YOU NEED IT
Burning questions? Delivery crisis? Grubhub customer support is here for you 24/7. 

*$0 delivery fees applicable on orders with a $12+ subtotal from Grubhub+ restaurants only. Grubhub+ is an automatically renewing membership service requiring recurring payments. After your free trial ends, your free trial will convert to a paid Grubhub+ membership and Grubhub will automatically charge you each month at the then-current rate (currently $9.99) plus tax until you cancel. See terms: https://lp.grubhub.com/legal/plus/
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