Quality degradation at HelloFresh: Meal Kit Delivery  
Users report higher volume of Quality Issues than usual
55
fair

HelloFresh: Meal Kit Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
58%
Android
390 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
286 Reports
User Feedback
42%
iOS
286 Reports
58%
Android
390 Reports
HelloFresh: Meal Kit Delivery - Latest Quality Issues
Android
May 16, 2024
Kids love the meals. However if there were a lost on the spices it would help with allergens
Android
May 16, 2024
The app is not user-friendly as soon as you want to cancel the subscription. The feature is only available on the website.
Android
May 16, 2024
Really bad. I hate having to cancel the weeks I don't want them. It would be so simple to allow people to order whenever they wanted
Android
May 16, 2024
They don't even send you all the ingredients. So it's not even a good substitute for shopping. They make it sound like these meals will be quickly prepared. It's the same as if you would go get the ingredients from the store. The only difference between the ingredients are that they are being mailed to me from new York instead of being picked out at the grocery down the street. The meal tasted good, but it was no different from what I used to cook before. The app has no way to delete you account
Android
May 16, 2024
Absolutely horrible company Canceled an order and it was sent to me anyway Didn't have the money to cover it Would never do business with this company or any of its affiliates ever again
iOS
May 16, 2024
satisfied
I chose Hello Gresh because I always ate the same things It's not economical for me but I save time and I eat more varied
Android
May 16, 2024
good app but it's annoying to have to keep indicating why you're pausing, I always click this away
iOS
May 16, 2024
Top menu but scam on discounts
I wanted to benefit from an offer of 40€ on the first 4 boxes which was never applied and when I called customer service I was told that nothing could be done... As the contents of the boxes are really good, I continued anyway but I have a discount on extras that is only valid until the end of the week. It is said that it will apply automatically when I select the extra in question... Failed: I was debited for the full amount! In short, we pay full price no matter what!
Android
May 16, 2024
Sometimes challenging to navigate
HelloFresh: Meal Kit Delivery - Product Description
HelloFresh delivers weekly meal kits with delicious ingredients and easy-to-cook recipes directly to your door. Take the guesswork out of meal planning and cook delicious food for you and your entire family.

Perfect for busy lifestyles, our meal delivery services include everything you need to prepare your favorite meals, with many of our recipes served in about 30 minutes. We also combine thousands of delicious, carefully curated recipes in our collection, so mealtime is never boring!

HelloFresh is as flexible as you are. Skip a week or cancel your weekly food subscription at any time. The only thing you need to decide is what to make tonight—giving you a fresh and fun cooking experience that puts you in control in the kitchen.


What to Expect from HelloFresh Meal Plans


-Thousands of delicious and easy recipes that you can save to your favorites, rank, and share with your friends and family.
-Fresh ingredients, along with step-by-step recipe instructions and cooking tips & tricks.
-A flexible online account that functions as a meal planner so you can easily choose your meals or change your meal kit subscription at any time.
-When you finish preparing your recipe, you can sync the nutritional info with your Health app using HealthKit to track your nutritional intake. (iPhone)

—Tasty Meal Kits Delivered to Your Door—


Whether you’re an unfussy omnivore or a strict veggie eater, HelloFresh makes choosing the perfect food subscription box simple. Our easy-to-manage meal plans are fully customizable to your preferences, and they can be tailored for 2-4 people with up to 6 recipes per week.

What’s more, with a little bit of creativity, you can easily make a HelloFresh meal kit work when you’re eating alone—just split the ingredients to make a single meal or save your leftovers for tomorrow’s lunch!

Check out our easy meal kits here:


-Meat & Veggies: A meal plan designed for unfussy omnivores with the widest range of meat, fish, and seasonal produce. Enjoy all our recipes with this preference.
-Veggie: A meal kit with a huge range of seasonal veggies, legumes, seeds, and nuts. Everything you need to create vegetarian meals.
-Pescatarian: A meal plan that perfectly balances seafood and veggies to make the most delicious fish-based recipes.
-Family Friendly: The perfect meal plan for people of all ages, combining kid-tested meals and family favorites with easy recipes that everyone will love.
-Calories Smart: Keep tabs on your calorie intake with the delicious, dietician approved meal kits that are at or under 650 calories each.
-Quick & Easy: Fast, simple, and fresh meal plans that cut down on the prep, cooking, and cleanup every night!

—Easy Meal Management with the HelloFresh iOS App—


The HelloFresh app makes managing your weekly meal subscription simple. Just access your account on your iOS device to set your delivery day, swap out ingredients and recipes, or change the number of meals or the number of people you are feeding. Perfect whether you’re eating alone or cooking for the whole family!

—About HelloFresh—


HelloFresh is committed to sustainable eating, and each of our meal delivery kits helps you reduce food waste, lower your carbon footprint, and minimize packaging waste. In fact, we’ve been able to offset 100% of our carbon emissions.

Our meal boxes come with perfectly portioned ingredients, with less prep and more great food without the hassle. We source all our ingredients responsibly, and we’re constantly innovating to reduce plastic packaging and improve our sustainability goals.

For more information about our subscriptions, HelloFresh meal kits, or if you need help using the HelloFresh app, email us at iosappfeedback@hellofresh.com.
Follow us on Facebook (fb.com/hellofreshUS) and Twitter (@hellofreshUS). If you like the service, please take a few minutes to review our app.

Find more information at:
https://www.hellofresh.com/

Learn more about our plans here:
https://www.hellofresh.com/plans
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