47
poor
Just Eat - Food Delivery | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
14%
Android
44 Reports
44 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
266 Reports
266 Reports
User Feedback
86%
iOS
266 Reports
266 Reports
14%
Android
44 Reports
44 Reports
Just Eat - Food Delivery - Latest Quality Issues
Android
May 14, 2024
very slow and justeat is starting to presume what i want! getting really fed up with the app! also, the service charge should be scrapped. we get robbed with the delivery fee as it is. not user-friendly at all and never has a full restaurant menu either! I'm really getting sick of this app
iOS
May 15, 2024
Good but drivers keep delivering 2 orders at once
Drivers regularly grab [address]10-15 minutes in the opposite direction to deliver the first order. Contacted the live chat numerous times but they always give the same reply that my order will be with my shortly…
iOS
May 15, 2024
Convenient to use
Have used Just Eat for many years. It's mainly ok but some vendors delivery costs aren't accurate. The downside of Just Eat is the customer service if there is an issue isn't straightforward. They need a contact number for customers to be able to contact when urgent.
iOS
May 15, 2024
Courier Gone
Stupid app, no customer service, and impossible to contact the carrier. The one who was supposed to deliver the food disappeared without even giving me an explanation or a call. What the hell was he doing?
iOS
May 15, 2024
Unable to access customer service
Earnt a stamp card discount after many purchases with a local favourite takeaway. I was informed of the £11.06 discount earned by an email from Just Eat. The link to use the discount took me to the website but there was no sign of the stamp card and no way at all to Apple for the discount. There are no options for getting support at all. Absolutely pathetic. Previously, there was an info@just-eat email address. This has now been removed. It's probably for the best as not one of my simply written emails was understood by the Just Eat representatives, who simply gave me the same idiotic prompts. None replied more than once and none were able to provide any actual help. Use Just Eat, by all mean, but don't rely on the stamp card feature working. And definitely don't count on there being any sort of support with an order.
Android
May 15, 2024
don't follow up components
iOS
May 16, 2024
Too many notifications
Open app to get rid of notification > sends notification because I opened the app > open app to get rid of notification > sends notification because I opened the app. It's like a vicious cycle. Can't turn off notifications because then order notifications won't work.
iOS
May 16, 2024
High delivery and service charge fees
Easy to use app easy to order the fees are more than Deliveroo and KFC is only on just eat now shame there is no membership type plan
iOS
May 16, 2024
Con of a company zero customer service
I am making my last order so I use up my credit then deleting my account.
Just Eat - Food Delivery - Product Description
Want your favourite takeaway food delivered to your door? You’ve come to the right place. Download the free Just Eat app now and order from a restaurant near you in just a few simple taps. So what tickles your pickle? From perfect pizzas to piping-hot pad thai; crispy fried chicken to classic chow mein; burgers, burritos and everything in between – we’ve got more dishes than you can shake a chopstick at. So whether you’re into Indian, pizza, Chinese, Italian or chicken dishes – your dish is our command. Key features: • Search for top-rated takeaway restaurants near you by postcode • Order for delivery to your door or collection – you can even pre-order before a restaurant opens • Filter by cuisine, reviews, distance and special offers to find the perfect food to match your mood • Pay with debit or credit card, cash, or Apple Pay • We’ll remember both your prefered payment details and order for next time so you can reorder the same thing with the tap of a button • Receive push notifications on your phone that let you know when your order will arrive Download the app today and Just Eat happily ever after.
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