66
fair
Klook: Travel, Hotels, Leisure | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
61%
Android
273 Reports
273 Reports
iOS unitQ Score
iOS User Feedback
39%
iOS
172 Reports
172 Reports
User Feedback
39%
iOS
172 Reports
172 Reports
61%
Android
273 Reports
273 Reports
Klook: Travel, Hotels, Leisure - Latest Quality Issues
Android
May 14, 2024
After I bought it, there are products that are bundled later and sold cheaply, but it is non-refundable, and there is no additional discount in the middle, and the product description is not written in detail.
iOS
May 14, 2024
The customer service answering machine does nothing
Arbitrarily cancel my order only sent an email to send it without repeated confirmation caused the trip to be in vain customer service completely inactive just told me to wait 3-5 minutes to confirm waited for more than 1 hour or canned message Really great
iOS
May 14, 2024
Where's the customer?
After purchasing the goods, I have a question and want to ask for advice, and I have asked online customer service through the APP many times, but I have not received a response, and after a month, I asked, is there a problem with the APP design or a problem with the customer service?
iOS
May 14, 2024
Bad first time user experience for the App due to promo code bug
Was going to book on look.com but saw the 5% promo for first time app user, so download this and gave a try. However the system does not recognize whether user is using the website or app when the discount code is added. I first registered the account on the website before knowing about the discount, somehow was able to add this discount code onto the website portal under my account, which is weird to start. When I switched to the app try to use it using the same account, it complains that the code is already used. If that's what you downloaded the app hoping to get, you will be disappointed.
Android
May 15, 2024
Klook This garbage company, especially for customers! The refund is false and lacks integrity! It's really a good job, it's really a disappointment, and the money should fall to buy a lesson, but you shouldn't understand that a system problem is a human problem, I won't help you again to deceive people's company, you have a bad reputation in business, and sooner or later you will be closed! Let's hope there will be more victims! Good luck with your business!
iOS
May 15, 2024
Detailed instructions on how to use too rough
No, why is it that after paying everything, the voucher redemption place is only where? When will it be available, explain why the dog is sloppy?????? I'll make sure to pay and I'll have to open the voucher to find out. Dog thread ..
iOS
May 15, 2024
The customer service shook the pot
The customer service solution to the problem is to send a reply within 48 hours That's it
iOS
May 16, 2024
Bad reviews
Bad review : I was booking my hotel in this app, in app show very beautiful pictures and location but real location and place is not the same with app.
iOS
May 16, 2024
The customer service is very irresponsible
There are four options for buying tickets, and I chose the one that can be changed, because the baggage factor wants to change the ball and ask customer service for assistance, but I have been replying that it cannot be refunded, and I keep answering non-questions, and I can't leave the conversation if I can't reply immediately within a minute, and the customer service staff is obviously not trained enough, and the attitude is also very inactive.
Klook: Travel, Hotels, Leisure - Product Description
***Get money off your first booking with this promo code: BetterOnApp*** Download Klook to find deals for the best things to do for anytime, anywhere. A World of Possibilities There are nearly half a million travel activities across the world waiting for you on Klook. From sightseeing trips and hotel bookings to immersive cultural experiences, we’re here to guide you to your world of joy. Trusted & Top-rated Activities Explore handpicked experiences and get local insights for hundreds of destinations. Museums in Singapore? Tour packages in South Korea? Or some family attractions nearby? When you’re on Klook, you’re seeing the best of every place in your hands. Experiences Made Easy We make e-booking fast with instant confirmation and skip-the-line tickets on selected attractions. Whether it’s chasing waves on a Phuket vacation package, tasting wine in Melbourne or finding out what’s fun for the weekend in your area, you’re just a few taps away from booking whatever makes you happy. And a Whole Lot More - Stream live videos with exclusive deals on Klook Live! (selected countries/regions only) - Budgeting when travelling? Use Klook-exclusive promo codes to save on the best deals - Redeem your tickets and e-vouchers or download them for easy offline access - Save your bucket-list holiday ideas to your wishlist and book later - Choose from trains, buses, cars and even ferries to get around - Get movie and event ticket discounts and bundles Find us and say hello! - Official website: www.klook.com - Facebook: @klookglobal - Twitter: @klooktravel - Instagram: @klooktravel Got ideas for us? Let us know at appfeedback@klook.com. Thanks bestie.
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