Quality degradation at M1: Investing & Banking  
Users report higher volume of Quality Issues than usual
11
poor

M1: Investing & Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-34 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
50%
Android
40 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
40 Reports
User Feedback
50%
iOS
40 Reports
50%
Android
40 Reports
M1: Investing & Banking - Latest Quality Issues
Android
May 16, 2024
Been an [phone] user for 3 years, and have watched it go further and further downhill both with the app and the actual service. Adding a 3 dollar a month fee for anyone with less than 10k in their account was the final straw for me. Selling and cashing out, moving to a different platform.
Android
May 16, 2024
I can not check my account the app doesn't work.
Android
May 16, 2024
I've been using [phone] for about 3.5 years, making small monthly deposits to slowly save and invest for a better future. Now today, they roll out a new "feature" where they charge you 3 bucks a month to use their platform. This after they completely ignored my previous requests to fix my account, because their math is wrong with regards to reflecting returns. Guess it's time to pull all my money out and put it in robinhood or elsewhere, because I'm not paying.
iOS
May 16, 2024
Used to be so good
[phone] used to be the most braindead easy to use investment app with their pie system. Now it seems they don't care about their consumers and only putting attention towards profit-making. There is now a $3 monthly fee for accounts under $10k in investments, replacing their premium program “M1 Plus”… I guess not enough customers were buying it. Worst part is that it can only be paid out of your investment account. Disgusting company, they don't care and you will see with their copy/paste response saying how they sent my review to the right department. Money hungry, feeding on the uneducated and vulnerable.
Android
May 16, 2024
[phone] is now charging a 3 dollar platform fee each month for accounts that have less than 10k. I've been with [phone] for years without having to pay fees. This is a betrayal. [phone] is moving in the wrong direction with this, and it will hurt smaller accounts and cause many to leave the platform.
Android
May 16, 2024
Started charging a fee for using this account, which is just for my kids. Will be transferring off shortly.
Android
May 16, 2024
DO NOT DOWNLOAD THIS APP!!!!!!!!!!!!Sent an email out yesterday stating that they canceled the free membership and instituted a $3 a month fee, then charged me today. That's a pretty hard bate and switch. This app is way to clunky and poorly laid out to be charging $3/month get wrecked. -15 STARS IF I COULD.
iOS
May 16, 2024
Monthly fee
3$ platform fee monthly for using their service. Implemented. You have no choice but to pay it
Android
May 17, 2024
I didn't want to have anything to do with [phone]. I closed my account and emptied it. Now they want to charge me for having a zero balance Their help desk for the card is in India and they barely speak English - need I say more?
M1: Investing & Banking - Product Description
M1: THE FINANCE SUPER APP. Build and manage your wealth from the convenience of an automated, intuitive platform.

Hundreds of thousands of investors trust M1 with over $6.5B in assets.

INVEST 

Invest with an individual, joint, trust, or custodial account. Or open a Traditional, SEP, or Roth IRA or rollover a 401(k). 

Choose stocks and ETFs with an intuitive Pies interface; let our automated tools handle the buying and selling. 

Pre-built Expert Pies help you invest according to your values, risk tolerance, retirement plans, and more. 

Fractional shares let you invest as little as one dollar for more power and flexibility. 

One-click rebalancing makes sure your investments match your goals. 

With M1 Plus, get exclusive features and perks throughout your account for just $10 a month, after your three-month free trial. 


BORROW

Borrow against your investments easily with M1 Margin Loans. Rates from 7.25%-8.75%*.

Access funds in minutes for more liquidity without selling off your securities. Funds available in minutes in M1 Spend or M1 Invest accounts, available in 1-2 business days in external banks.

THE OWNER'S REWARDS CARD

Earn and reinvest cash back as you like with the Owner’s Rewards Card. Get standard rewards of 1.5%, or earn 1.5-10% with M1 Plus.***

You can automatically reinvest your rewards money to build wealth-even as you spend it. 

CRYPTO

M1 Finance now offers investing in cryptocurrencies, including BTC and ETH. You can now make Crypto part of your long-term investing strategy, invest automatically in custom pies, commission-free.

M1. BUILD AND MANAGE YOUR WEALTH.



ACCOUNT PROTECTION

M1 Finance LLC, Member of SIPC. Securities in your account protected up to $500,000. For details, see www.sipc.org. 

All M1 High-Yield Savings Account(s) deposits are FDIC insured up $5 million.³

---

Additional DISCLOSURES 

For full list of fees visit M1 Fee Schedule at https://m1.com/legal/disclosures/misc-fees/

See disclosures in the final screenshot above or visit https://m1.com/legal/disclosures/

M1 refers to M1 Holdings Inc., and its affiliates. M1 Holdings is a technology company offering a range of financial products and services through its wholly-owned, separate but affiliated operating subsidiaries, M1 Finance LLC and M1 Spend LLC.

Must be 18+ and US resident to open an account. M1 Plus is an annual membership that confers benefits for products and services offered by M1 Finance LLC and M1 Spend LLC, each a separate, affiliated, and wholly-owned operating subsidiary of M1 Holdings Inc. "M1" refers to M1 Holdings Inc., and its affiliates.

Brokerage products and services are not FDIC insured, not bank guaranteed, and may lose value. M1 Finance LLC, Member FINRA / SIPC.

M1 is not a bank. M1 Spend is a wholly-owned operating subsidiary of M1 Holdings Inc. M1 High-Yield Savings Accounts are furnished by B2 Bank, NA, Member FDIC.

***Credit Card not available for US Territory Residents. The Owner's Rewards Card by M1 is Powered by Deserve and issued by Celtic Bank, a Utah-Chartered Industrial Bank, Member FDIC. Review Cardholder Agreement and Rewards Terms for important information about the Owner's Rewards Card by M1

All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

© Copyright 2023 M1 Holdings Inc.

App distributed by: M1 Finance LLC; 200 N LaSalle St., Ste. 800; Chicago, IL 60601; United States
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