81
good

Monzo - Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Finance
Work at Monzo Bank Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Monzo Bank Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
73%
Android
272 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
103 Reports
User Feedback
27%
iOS
103 Reports
73%
Android
272 Reports
Monzo - Mobile Banking - Latest Quality Issues
Android
May 15, 2024
Used to be brilliant now no live support and powered by wise. Sigh! It's gone down the toilet this app. It used to be 5he best banking app for UK
iOS
May 15, 2024
Don’t Bank with Monzo
I Banked with Monzo for about 3-4 years they gave me an overdraft and a Monzo Flex card (credit card) I was pretty happy with them until I recently bought a car and had a few bank transfers paid into and out of my account a few days later they decided without reasoning or warning or questioning they would close both my accounts I didn't do anything dodgy nor was their any fraudulent behaviour on my accounts, if they asked for proof of the payments that may have caused suspicion I would've provided it to them but they instead emailed me telling me that they've closed my accounts and they can't provide any reasoning to why they've done so, leaving me to change all my direct debits, standing orders and subscription payment methods, I thought I had a reliable relationship with the bank due to the duration of banking and features given to me but no they completely untrustworthy and can turn on you at any given moment without reasoning. Go bank with Starling or Revolut or you're better off with the bigger/main banks.
Android
May 15, 2024
Can't get it to open??
iOS
May 15, 2024
STAY CLEAR - Not been able to access account - customer service SHOCKING!
I've now not been able to access my account for 3 weeks. Despite numerous calls and emails to customer services they have been useless and unable to help. How can a bank not help fix a problem and leave people not being able to access their account. I'm now in the process of switching to Chase Bank who has the same features as Monzo only with EXCEPTIONAL customer service. Please take note
Android
May 15, 2024
Lovely app. However, I have missing feature in my app. I don't have access to chat with customer services through the app. Which is so frustrating. Hope someone picks on my comment and fix it.
Android
May 16, 2024
Worst customer service ever. This is not what you would expect from a Bank . You keep waiting to hear back from them and even after 3 months they did not resolve what they accepted as a technical fault
Android
May 16, 2024
Refused to open an account for no reason at all. My application to open a business account intended to be used internally was declined. I spent 30 minutes to create an application to discover that they do not support businesses with international needs. Terrible and not recommended.
Android
May 16, 2024
Truly great banking experience. Different story comes with support chat. Their customer service is reactive and deflecting if you have a massive problem. I posted a cheque, and since I have done it first time, I have been chatting and calling to Monzo to ensure they got the cheque. I needed the funds to clear to pay for Care home for my mother. Not only I waited for a cheque to be found for 7 days, now I have to wait another 6 days for the cheque to clear. I have no mains to help my mum.
iOS
May 16, 2024
Worst app imaginable
Refuses to load. Refuses to allow me to login despite inputting the correct PIN. Useless, frustrating and a complete waste of time.
Monzo - Mobile Banking - Product Description
Join over 7 million customers who trust Monzo to see, save, and spend their money with confidence. 


Monzo is the smart way to take control of your personal finances. Our Mastercard debit card is designed to make your money work for you.

MONZO ACCOUNT BENEFITS

INDIVIDUAL AND JOINT ACCOUNTS: Manage money with a personal account or as a team with Joint Accounts. Get paid up to two days early when you add your Direct Deposit. 


AWARD-WINNING SUPPORT: Get real support from real people, fast. Our award-winning team is here to help you get the most out of Monzo 24x7!


SEE YOUR FINANCES IN A NEW LIGHT: Manage all your money, no matter where it lives.  Link all your checking, savings, certificates of deposit, and credit cards from other providers, to see your full financial life with Trends. See the big picture in Monzo so you’re never left in the dark. 


SAVE EFFORTLESSLY: Save for what matters most with Pots.  Create Pots for monthly essential spending or to achieve your specific goals.  We’ll ensure you have enough money set aside automatically with each paycheck with Salary Sorter. Need to save even faster, you can turn on Round up payments and put spare change in a Pot instantly.


SPEND CONFIDENTLY: Focus on having fun, not maintaining a budget.  Spend confidently on the Monzo card knowing exactly what is left-to-spend and hit your spending Target.  Stay in total control with instant notifications every time you pay for something, with a balance that updates immediately, not days later. Monzo even does the math to help you add a tip. 


SAY GOODBYE TO FEES: We don’t charge fees for spending on your card, we don’t charge overdraft fees and we don’t mark up the exchange rate when you go abroad.


SEND AND RECEIVE MONEY WITH NO TRANSFER FEES: Pay and get paid in seconds for free, and start spending your money instantly.


STAY IN CONTROL: If you lose your card, freeze it in the app and get a new one quickly. (Or defrost it if you find it again.)


DESIGNED TO TRAVEL WORRY-FREE: Use your card anywhere. Pay anywhere, in any currency, fee-free. Whether it's with your hot coral debit card, or Apple Pay, Monzo works all around the world, and you don’t need to tell us when you're going.

SERIOUSLY SECURE: Money in your Monzo account is protected by FDIC, so you’re insured up to $250,000, and our anti-fraud systems make sure your money is safe, without adding friction for you.
Protect your account with Touch ID, Face ID, fingerprint, or PIN.
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