59
fair

My DHL | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Lifestyle
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
69%
Android
321 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
147 Reports
User Feedback
31%
iOS
147 Reports
69%
Android
321 Reports
My DHL - Latest Quality Issues
Android
May 15, 2024
Another day of waiting for nothing. Always the notification that they come between 10 a.m. and 5 p.m. so that you can't plan anything else all day. And then in the evening messages that it will be between 10 and 17 o'clock the next day. Experienced too many times unfortunately
Android
May 15, 2024
How is this app called mydhl.. everytime i need it, i start to look for dhl, can't find and then remember that its mydhl.....
Android
May 16, 2024
It takes far too long if it is taken to a collection point, it is better to have it delivered to your home or to the neighbors, then you will have the package faster. DHL is already not the fastest parcel supplier
Android
May 16, 2024
I get a message that the package will be delivered within 15 minutes. Immediately afterwards notification that it has been delivered. followed by a message that it is in the mailbox. I immediately go downstairs because I'm waiting for it..... NOTHING DELIVERED AT ALL! WHERE'S MY PACKAGE????
Android
May 16, 2024
Package lost for 1.5 weeks by DHL, "cheaper" via marketplace, but already lost for the 2nd time and delivered too late!
Android
May 16, 2024
annoying that every time I want to close the app I need to confirm whether I am sure.
iOS
May 16, 2024
unreliable
Ever-changing information. A package is delayed by two days.... Why? I don't know. Package is part of one order coming from one supplier. One package is delivered, the other...... you don't get to be here where it is.
Android
May 16, 2024
say it's delivered, but not really.
Android
May 16, 2024
Ordered a product from Lidl and choose delivery post DHL, which is at Lidl. I get a message via track and trace that I can pick up the product, but I haven't received a pick-up code! I am obliged to sit at home and wait, right behind the door, otherwise they will immediately call the neighbors, whom I don't want to bother.
My DHL - Product Description
Keep track of your parcels in My DHL. The app shows you what you have sent and which shipments are on their way to you. 

Simply add e-mail addresses you used to order online, and the parcels will appear in the overview. No parcel will ever escape your attention again.

Not at home to receive your DHL parcels? Manage your DHL delivery options that suits your schedule. 

My DHL is available in Dutch and English. 

Please share your feedback if you have any suggestions or if you would like to tell us how well we are doing. We are constantly looking for ways to improve My DHL.
Want to improve your unitQ Score by 20% within 30 days?
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