61
fair

My Disney Experience | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
58%
Android
302 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
219 Reports
User Feedback
42%
iOS
219 Reports
58%
Android
302 Reports
My Disney Experience - Latest Quality Issues
Android
May 15, 2024
It's just so cumbersome. Not intuitive or easy to use. Annoying that it's basically required for a trip to Disney. :(
Android
May 16, 2024
Very complicated system to use, terms of thr lightning pass are not clear at all.
iOS
May 16, 2024
Poor tickets
Unable to link tickets
iOS
May 16, 2024
Does not send code
Two times I have used this app. First time, 2 years ago, my tickets didn't download so I had to call ( customer service) and waited on line like 8hrs to have my problem solved. Next time, yesterday , I try to use this app to buy tickets , the verification code is not sent to my email ( which is correct) and now I cannot access my app. There is no other way to do it but to call a phane number and probably waste 8hrs ore more for someone to answer. Given that this is the only way to buy tickets for disney ( if i do it on the web I will surely have again my first problem, really dont have 8 hrs to waste) I think I'm done with Disney. Since they don't care to have a proper app that gives a good customer experience, I really don't care much about wasting my time here. So good to the rest of you using this app.
iOS
May 16, 2024
App not allowing to buy tickets
Have been trying to buy tickets anf tje app keeps crashing
Android
May 16, 2024
The lay out is not very intuitive.
iOS
May 16, 2024
Magic band +
Once in the room, magic band was not connecting and couldn't pair. Couldn't use it to open the door
Android
May 16, 2024
Only english we need options for other langues
Android
May 16, 2024
Chat service doesn't respond
My Disney Experience - Product Description
The official Walt Disney World® app! Now it’s easier than ever to plan & share your vacation details—at home & on the go.
-Maximize your park time by taking advantage of our new Disney Genie service, which generates a personalized itinerary that guides you through our theme parks with tips that can help you reduce time in lines & take the guesswork out of “what’s next.”
-Quickly access real-time wait times, park hours, Character Greetings, showtimes & more.
-Use the interactive, GPS-enabled map to explore the Resort & easily see the dining options, attractions & more nearest to you.
-Find your way around with step-by-step directions.
-Browse restaurant menus, make dining reservations, modify existing ones & even mobile order meals from select locations.
-Download, edit & share your Disney PhotoPass® photos & videos throughout your vacation once you’ve purchased Memory Maker.
-Search & filter activities to find exactly what you’re looking for.
-Keep select Disney Resort hotel reservations, dining plans & activities organized—all in one spot with My Day & Plans.
-Save time by starting your Disney Resort hotel check-in process right from the app.
-Link a MagicBand+ to your Disney account on the app & unlock enchanting touches of magic.
-Save your parking information at select parking locations with car locator.
-Manage your Disney Resort reservations, tickets, MagicBands & cards & share plans with others.
-Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® & Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon & Disney’s Blizzard Beach water parks), Disney Springs®, select Walt Disney World Resort hotels & ESPN Wide World of Sports Complex.
Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.
Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours & schedules may not update accurately. You can see if your device is connected properly by checking under Settings.
Note: Some features in this app will require your full name, country, birthdate & email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will also require access to your email address, stored within Account Manager.
This app may request access to your camera to capture media & scan barcodes. Some Disney PhotoPass Lenses may use information on your device to detect face & hand coordinates. The app may request access to your external storage to cache certain data for offline browsing.
Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases & will require a Wi-Fi or mobile carrier data connection. Message, data and roaming rates may apply. Availability subject to handset limitations and features may vary by handset or service provider. Coverage and app stores not available everywhere. Guests must be 18 years or older to make purchases.
Before downloading, please consider that this app contains in-app purchases that cost real money. The app provides you with the option to receive push notifications for information relating to your visit to a Park or a Disney Resort hotel.
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com
Your US State Privacy Rights:  https://privacy.thewaltdisneycompany.com/en/current-privacy-policy/your-us-state-privacy-rights/
Do Not Sell or Share My Personal Information: https://privacy.twdc.com/dnssmpi
Important Info About Disney PhotoPass Lenses: https://disneyworld.disney.go.com/photopass-terms-conditions/#important-notice-about-attribute-lenses
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