65
fair
My H-E-B | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
88%
Android
202 Reports
202 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
27 Reports
27 Reports
User Feedback
12%
iOS
27 Reports
27 Reports
88%
Android
202 Reports
202 Reports
My H-E-B - Latest Quality Issues
Android
May 14, 2024
You know how people are yelling about how Amazon is horrible and killing the local supermarkets? Yeah well those people should shop here and see just how fkn terrible the prices are here at this artificially inflated price gouging and terrible app service of a brand. The prices are two to three times what you pay EVERYWHERE ELSE. the online orders are ALWAYS fkd' up and they don't let you know that items are missing UNTIL ITS TOO LATE TO CANCEL. The gift cards hardly work at all. use Amazon
iOS
May 15, 2024
Minimal Information
While I am grateful and appreciate having the option to order online for pickup, I wish there were complete nutritional information for the products. Even a photo of the label would be helpful. I would spend way more money if I knew what was in a lot of the items. I need it for diabetes control but there are tons of other reasons these days to have the complete data on hand. Some need higher protein, some are limited on sodium intake, some like to know the fat, while I need to know the carbs and fiber. It's so annoying finding a product you'd like to try and have to go on some fact finding mission to find the nutritional information outside of the app. Please update your items. I know this is a huge undertaking but it would help so many of us with dietary restrictions. We'd also spend more money with you instead of a competitor that does list the full values.
iOS
May 15, 2024
Love the app; needs one feature
I love this app - love that it sorts by aisle automatically, love that it's usually really up to date of something is temporarily out of stock. But one feature that I so badly wish it had was a “share” feature. We have a few people in our household that make HEB runs, and currently we have to screenshot our list and text it to them. Allow us to share lists with other shoppers, please!
iOS
May 15, 2024
issues ordering
i've never had an issue when placing orders till recently. i'm busy so the app is convenient but recently i can't finalize my order when checking out. it keeps saying the card cannot be authorized. not too sure why but it's been doing this for a month now.
iOS
May 15, 2024
Pharmacy section doesn’t work, hot garbage
I have to submit prescriptions for refill 3-4 times before they take. This is unacceptable. I changed pharmacies because of how bad this app is.
Android
May 16, 2024
I used to love this app. Made shopping easy, great customer service. That was until out the blue they stopped delivering to my address.
iOS
May 16, 2024
Hate the new update
I absolutely hate the new update and the format In which it is displayed.
Android
May 16, 2024
For some reason, today it kept glitching. Took linger than usual.
Android
May 16, 2024
The new upgrade is trash. I liked it when we can see multiple items at a time. Now it is one line items.
My H-E-B - Product Description
The My H-E-B app is here to make shopping online and in the store even easier. No matter how you shop, the My H-E-B app offers new ways to save time and money. SAVE TIME • Order groceries and more for easy curbside pickup • Get delivery right to your door, even same-day • Plan your meals and your trip with our shopping lists • Quickly find where items are located in your store • Easily view and reorder from your past orders SAVE MONEY • Clip digital coupons personalized for you • Redeem digital coupons online or in store • Browse our weekly ad and find new ways to save • Shop our everyday low prices • Pay with your SNAP EBT card for pickup and delivery DISCOVER • Explore our sprawling selection of fresh food and unique products • Shop our curated selections to make meal planning a cinch • Scan barcodes at home to quickly find items online Download the My H-E-B app today to shop and save at Texas’ favorite grocery store.
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