43
poor
myPhonak | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Medical
30-Day Trend
Android unitQ Score
Android User Feedback
76%
Android
304 Reports
304 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
97 Reports
97 Reports
User Feedback
24%
iOS
97 Reports
97 Reports
76%
Android
304 Reports
304 Reports
myPhonak - Latest Quality Issues
iOS
May 15, 2024
Mute tv?
My Phonak hearing aids using TV Connector does not mute when I mute the tv with my remote. Am I doing something wrong or is this feature not available?
Android
May 16, 2024
Had the Phonak hearing aids for about 3 months, initial set by Boots worked for around one week, then the connection to the app dropped out, the hearing aids have been back to the manufacturer and returned as working OK, the connection lasted for a few days then dropped out and I have not been able to connect again. It's becoming very frustrating, when working the app is excellent but at the moment I don't have all the features that I paid for. I even bought a new phone.
Android
May 16, 2024
The problems that myPhonak has in connecting with Phonak hearing aids rules out my considering these hearing aids. The software gives the impression of being a student project that has not been subject to user reviews and debugging.
Android
May 16, 2024
Awful app. Aids need to be deleted from the app, storage and cache cleared, and re-paired EVERY day. Just poor programming. Every other Bluetooth device always reconnects once paired. A shame, because the ability to define your own settings would be really useful if you could simply use them every time they're needed. I've given up on it.
Android
May 16, 2024
does not work with S 24 altra & ( phonak Audeo L70 rt )
iOS
May 16, 2024
Battery Status
The app indicates a low battery situation that does not correspond to the actual situation.
Android
May 17, 2024
not vary app friendly. Sometimes, it will not connect to the app, and it will not hold new presets when I fo manage to connect to the spp.
Android
May 17, 2024
Need to reload app when put new batteries in.
Android
May 17, 2024
It's total junk.evrery morning I have to reboot it to connect to my aids.
myPhonak - Product Description
The new myPhonak comes with improved functionality and a new design to make your hearing experience as seamless and as tailored to your needs as possible. myPhonak provides you access to enhanced hearing controls and personalization options for your Phonak hearing aid(s) in addition to tracking your health data.* The Remote Control enables you to easily make changes to your hearing aid(s) to suit your personal preferences for various listening situations. You can easily adjust the volume and various hearing aid features (e.g., noise reduction and microphone directionality) or select pre-defined programs according to the different listening situation you are in. Additionally, you can make quick adjustments to the pitch of the sound in the equalizer by using the presets (default, comfort, clarity, softer, etc.) or more personalized adjustments using the sliders (bass, middle, treble). The Remote Support allows you to meet with your hearing care professional through a live video call and have your hearing aids adjusted remotely. (by appointment) Numerous functions are available within the Health section such as Steps* and Wearing time*, including Optional goal setting*, Activity levels*, Heart rate tracking**, Distance walked and ran***. * Available on Paradise Rechargeable, Audéo Fit and Lumity devices ** Available on Audéo Fit only ***Available on Audéo Fit and Lumity devices Finally, myPhonak allows for configuration of Tap Control, setting up cleaning reminders and provides additional information, such as battery level and status of connected hearing aids and accessories. Hearing aid compatibility: myPhonak is compatible with Phonak hearing aids with Bluetooth® connectivity. myPhonak can be used with: Phonak Naída™ (Lumity) Phonak CROS™ (Lumity) Phonak Audéo Fit™ (Lumity) Phonak Slim™ L (Lumity) Phonak Audéo™ L (Lumity) Phonak CROS™ P (Paradise) Phonak Audéo Fit™ (Paradise) Phonak Audéo Life™ (Paradise) Phonak Virto™ P-312 (Paradise) Phonak Naída™ P (Paradise) Phonak Audéo™ P (Paradise) Phonak Audéo™ M (Marvel) Phonak Bolero™ M (Marvel) Phonak Virto™ M-312 (Marvel) Phonak Naída™ M-SP (Marvel) Phonak Naída™ Link M (Marvel) Phonak Audéo™ B-Direct*** ***Advanced Remote Control and Remote Support not available Device compatibility: iPhone 6s and newer running iOS Version 15.0 or newer. Phones with Bluetooth low energy (BT-LE) capability required. If you want to check if your smartphone is compatible, please visit our compatibility checker: https://www.phonak.com/en-int/support/compatibility Please find the Instruction for Use on https://www.phonak.com/en-int/hearing-devices/apps/myphonak. IOS is a trademark of Cisco, Inc. The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license. Always seek the advice of a doctor in addition to using this app and before making any medical decisions. The app is only available in countries where the compatible hearing instruments have received official approval for distribution. myPhonak supports integration with Apple Health when connected to a compatible hearing aid such as Phonak Audéo Fit.
All intellectual property rights, including trademarks and word marks, are the property of respective owners