60
fair
ONE – Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-17 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
92%
Android
523 Reports
523 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
47 Reports
47 Reports
User Feedback
8%
iOS
47 Reports
47 Reports
92%
Android
523 Reports
523 Reports
ONE – Mobile Banking - Latest Quality Issues
iOS
May 15, 2024
Questionable Practices
For the first time ever I was a victim of fraud and unfortunately it took place on my One Financial account. My Apple Cash was used to send over 1k in transactions that I did not authorize. I immediately cancelled my card and contacted One Financial to file a dispute. They asked for additional documentation such a communication between the seller and I. I reiterate nothing was purchased and these transactions were unauthorized. I was notified my dispute was closed as “no error occurred”. I have sent several messages asking how no error can occur on authorized transactions and I'm provided a generic response that no error occurred. Please keep in mind you may have no protection in the event your accounts are compromised. And be customer service is horrible. I was drawn because I shop at Walmart and liked the perks but I will be returning to a traditional account that provides protection to its customers.
Android
May 16, 2024
it was great while it lasted now it doesnt work on my phone anymore
iOS
May 16, 2024
Don’t use
Absolutely horrible app, tried to cancel money from transferring told me to wait a moment I didn't it every hour and it would say” try again later” like ofc it would so something like that, I never use the app or the card, the one time I do absolutely horrible
Android
May 16, 2024
As soon as my $3000 deposit hit my one card first time I ever used it someone changed my email and phone number on profile that was a week ago and they still cannot tell me how I am going to get into my account or how they will retrieve my funds. A whole week and I still haven't got to use one cent of my money! Custoker service was no help they said they do not have a fraud or IT department and everytime I call they say the same spill "you will receive and update in an email in 4 days! SCAM
Android
May 16, 2024
I asked him for cash advance and they told me they wasn't able to give me a cash advance at this on this card but nobody is and that's why I'm homeless and that's why I don't have any access they're not giving me any money
iOS
May 16, 2024
It’s Fine
I like it for the most part. My check goes in a solid two days later than at my previous bank and often even later in the day on actual payday than I've ever seen-despite the promise of early direct deposit they like to advertise which is a little annoying (customer service unhelpful in this regard, but I've heard others say how great they are so maybe a one off), but other than that no issues.
Android
May 16, 2024
Wont let me see the credit builder on the one app
Android
May 16, 2024
Doesn't take 15 minutes to see a Id is legit this is dumb. Cat sign up for an account because your AI camera system doesn't recognize the new Arizona DLs. It's unprofessional and I'm not simply holding my camera for 30 minutes for an Ai camera to scan My Dl just to still be sitting there waiting for it to scan I'd give you 0 stars if I could
Android
May 16, 2024
I received my card transfer ed funds to my account. They tell you after the transfer 2 to 5 business days. I deposited the money on a Friday and I won't receive it till Saturday of the following week. A cash app money to the card and I want to go use it. It said wrong PIN and was unable to take funds out. Same problem happened with Chime app. As soon as I went to get funds out wrong PIN. Do yourself a favor, do not use these internet apps
ONE – Mobile Banking - Product Description
Open an account for free today – with no impact to your credit score. Banking services and ONE card provided by Coastal Community Bank, Member FDIC, under license by Mastercard® International. Deposits are insured up to $250,000 per depositor. NO MONTHLY FEES • No monthly fees* or minimum balances. A BETTER GAIN PLAN • Earn 5.00% APY on your Savings balances, with eligible deposits up to $250,000. Plus, receive 1.00% APY on the rest of your savings balances.^ 3% CASH BACK AT WALMART • Earn 3% cash back at Walmart with eligible deposits, up to $50 a year. Terms apply.‡ CASH REWARDS • Earn cash back for shopping at some of your favorite brands. Cash back is added to your savings automatically. No activation, no coupons, no hassle.> FREE OVERDRAFT PROTECTION • Up to $200 with eligible direct deposits** WHAT’S BETTER THAN PAYDAY? EARLY PAYDAY. • Get your paycheck up to 2 days early.+ ADD OR TAKE OUT CASH FOR FREE • Use your ONE debit card at any Walmart cashier, MoneyCenter, or Customer Service desk with no fees. • Use your in-app barcode to take out cash for free at any Walmart MoneyCenter or Customer Service desk when you have eligible direct deposits.*** • Use 55,000+ Allpoint ATMs for free with eligible direct deposits.++ *For ONE Retail Cards purchased at an in-store retail location, a $5 ONE Retail Card fee will be applied 15 days after purchase and then every month until you apply for a ONE account, are approved, and make an additional deposit. ^ 5.00% annual percentage yield (APY) applies to the primary Savings pocket and custom pockets of customers who either (i) received $500 or more of eligible direct deposits in the previous month or (ii) have a total daily account balance of $5,000 or more. 5.00% APY also applies to Pay Autosave and Even Save balances. In all instances 5.00% APY is limited to a total Savings balance up to $250,000. All other Savings balances will earn 1.00% APY. APYs are as of 8/25/2023, but may change at any time before or after account opening. Fees may reduce earnings on this account. ^^Based on the FDIC's National Deposit Rate for Savings as of July 17, 2023. See FDIC website for more information. ‡To receive 3% cash back, eligible customers (at the time their purchase settles) must (a) have received $500 or more of eligible direct deposits in the previous month, or (b) have a total account balance of $5,000 or more 3% cash back is limited to up to $50 per year and applies only to purchases made at U.S. Walmart locations and on Walmart.com. This promotion may not be combined with other ONE promotions that offer cash back on purchases at Walmart. Terms Apply. See ONE.app/promo-terms >Cash back can be earned through the Cash Rewards Program. Terms apply. See one.app/rewards. **With eligible direct deposits totaling at least $500 in the previous month. Must be 18 or older to receive overdraft protection. Overdraft balance is due right away. Transactions eligible for overdraft protection are determined by ONE. +Direct deposit may be available up to 2 days in advance, but depends on when the employer sends paycheck data. ***Barcode withdrawals are free with eligible direct deposits totaling at least $500 in the previous month, otherwise a $3 fee per transaction applies. Debit card withdrawals are free at any Walmart Money Center or Customer Service desk. ++Allpoint Network ATM transactions are fee-free for accounts with eligible direct deposits totaling at least $500 in the previous month. For all other ATM transactions the ONE ATM Fee will apply and third-party ATM fees may be incurred. Additional terms may apply. To see full account and promotion terms and conditions, visit www.one.app/terms or call (855) 830-6200. ONE is a financial technology company, not a bank.
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