27
poor

Patient Access | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Medical
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
62%
Android
443 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
275 Reports
User Feedback
38%
iOS
275 Reports
62%
Android
443 Reports
Patient Access - Latest Quality Issues
Android
May 16, 2024
some due dates are wrong
iOS
May 16, 2024
Use a third party authenticator?
No. Get lost. This is now officially THE WORST APP I HAVE EVER USED. And boy have I seen some garbage. IF YOU DONT WANT US TO USE IT JUST DAMN WELL SAY SO. I gave it 1 star. If I could I wouldn't even give it no stars. This is a MINUS 5 STAR app. Pathetic.
Android
May 16, 2024
the worst app for logging on I have seen for a long time
iOS
May 16, 2024
New Requirements
What a nightmare. The new requirements for authentication before accessing the site is a travesty. I am computer literate and it has taken nearly an hour to sort it out! Heaven help those who aren't
iOS
May 16, 2024
Two Factor Authentication
Completely impossible to navigate - although I eventually found a work around on attempt 11. Frustrating and infuriating in the extreme. Not everyone is a tech genius
Android
May 16, 2024
Useless app. Doesn't remember login details. On request to reset password it sends verification code but no link to use it with. Perhaps they are trying to get everyone to use the NHS app, if so they have succeeded with me.
iOS
May 16, 2024
Don’t keep asking people to setup 2FA when they have already done so
The apps constantly asks to setup two factor authentication, despite the fact that you may already have done so, no option to confirm you've done it just says continue (to set it up) or remind me next time, a sure way to annoy users!
Android
May 16, 2024
forced to use an authenticator app that I don't want to use just to log in even though I have to remember a password and type odd letters of my memorable information, even my bank doesn't make me jump through this many hoops to log in
Android
May 16, 2024
Used to be great but since security updates is now unusable. Trash
Patient Access - Product Description
Patient Access connects you to healthcare services when you need them most. Book GP appointments, order repeat prescriptions and explore your local pharmacy services. 

NEW: You can now create a Patient Access account without linking to your UK GP practice and enjoy the following features: 

• If you’re feeling under the weather, search for symptoms and find patient information articles  
• Self-refer to NHS services such as talking therapies, sexual health, antenatal care and drug and alcohol addiction services 
• Choose from over 30 services provided by your local community pharmacy and book in the app 
• Access and read medical advice and healthy living tips from the experts 
• Sign in quickly, easily and securely with Touch or Face ID 
• Swiftly check if you can link to your GP 

If you are able to link your Patient Access account to your GP practice, you can also get access to the following features where they are made available by your practice: 

• Book face-to-face or remote online appointments with your GP, nurse or clinician at a time that suits you 
• Request repeat prescriptions online, with convenient delivery to your preferred pharmacy 
• View your medical record, including test results, immunisations and allergies 
• Securely share your medical record with healthcare professionals of your choosing, without the need to contact your practice 
• Look after your loved ones and act on their behalf to book appointments and repeat prescriptions 
• Message your GP directly from within Patient Access at home or on the move 
• Where your practice has enabled it, book a remote video consultation with your GP, nurse or clinician 
 
You must be a registered patient at a participating practice to use the GP-linked features in Patient Access.
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