54
fair
Rover—Dog Sitters & Walkers | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
50%
Android
106 Reports
106 Reports
iOS unitQ Score
iOS User Feedback
50%
iOS
107 Reports
107 Reports
User Feedback
50%
iOS
107 Reports
107 Reports
50%
Android
106 Reports
106 Reports
Rover—Dog Sitters & Walkers - Latest Quality Issues
iOS
May 15, 2024
Do not trust them
Hired a sitter from their site to watch my two dogs. The sitter would stay less than 5 minutes instead of the 30 minute or hour time frame I had paid for. At one point she did not show up and my dogs were left alone for 24 hours straight. After having my experience “reviewed” I was given a partial refund and suspended indefinitely from their site, while the sitter is still on the site booking appointments. Make that make sense.
Android
May 15, 2024
Latest update deleted meet and greet scheduling in pending requests, worthless
Android
May 15, 2024
Great idea but beware of the fees at booking. A posted price of $60 for a service didn't include a $27 fee by the seller or a $15 fee from Rover and taxes we're on top of all that. Total price for the $60 service was over $115. We'll use this if we're stuck but it was almost double the price of businesses in the area A 10-20% service fee or a taking a cut from the seller who can adjust their prices accordingly is fine. 70-75% is wrong. Even Ticket Master thought your fees were high
Android
May 15, 2024
would give zero stars. I've been trying to book a house sitter and rover will not tell you the price until you submit a request. I've been trying to. Book a dog and cat but some sitters don't specify if there's more for additional pets even though they all have different rates. This means that you may submit a request for a sitter for 3 days expecting it to be around 90-100$ only for the total to be 150$ between additional pet and rover fees that you pay or waste sitters time as it's to much.
Android
May 16, 2024
Difficult to manage, I signed up to take care of dogs, now I need a care for my dog and the application tells me that I already have an account with my phone and I cannot contact any caregiver, I don't like this application it's a shame.
iOS
May 16, 2024
Rover walker for over 4 years
I have been a full-time sitter/walker on Rover for I want to say 4-5 years and the app has just gotten worse and worse and worse. I update and it doesn't matter how many times I updated the app, as of lately it won't load Rover cards, won't send Rover cards, and takes forever to pull up and will buffer for 5 mins or more. I close the app and reopen it. And I have LTE service. I have posted about this on social media apps, and people who don't even live in my state have also been having the same problems. I think for the simple fact that they take money from us they should be using the money to have a better app because it literally has gotten so much crappier over the last few years and I'm sick of it. I literally have had to resort to texting owners photos of their dogs because the app literally will not load or send the cards when I actually finish walking these dogs, I have to literally go back in and try and resend them multiple times. Figure it out Rover.
Android
May 16, 2024
Extremely time-consuming and in the end they take your money but not your profile.
Android
May 16, 2024
Hard to archive. Things stay in "pending" status when they are not pending and no way to archive or cancel.
Android
May 16, 2024
Fix the bugs, please. Cards wont send in time. Sometimes can't upload photos REQUIRED for the walks. Good for starting out...
Rover—Dog Sitters & Walkers - Product Description
Rover is the #1 pet sitting and dog walking app. Get trusted pet care in your neighborhood. The Rover app was created for dog people by The Dog PeopleTM. Through the app, get adorable photo updates, GPS tracking of your dog’s walk, an easy way to message sitters or manage your business, and a secure way to book and pay. With over 200,000 pet sitters and dog walkers in the U.S. and Canada, Rover makes it easy to book pet care you can trust. PEACE OF MIND 95% of reviewed services receive a perfect 5-star rating. Every service booked on Rover is backed by the Rover Guarantee and 24/7 support. FAST & EASY Contact and message sitters and dog walkers, right from the app. Receive messages from sitters when you're on the go. Hassle-free and secure payments, every time. Get a map of your dog's walk, pee/poo and food/water alerts, and a personalized note from your sitter or dog walker. FOR PET SITTERS AND DOG WALKERS, TOO Send photos, videos, and messages to pet owners with just a few taps. Get paid on the go—it’s simple and secure with the Rover app. Seamlessly manage your business, even if you're at the dog park. Enable push notifications to respond faster than ever to booking requests. Create Rover Cards to seamlessly share information with your clients. IN THE PRESS Rover has appeared in: The New York Times The Today Show The Wall Street Journal USA Today ABC News And many more! Note: Rover uses location information in the background for tracking active services. Continued use of GPS running in the background can dramatically decrease battery life.
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