63
fair
Santander Bank US | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
27 Reports
27 Reports
User Feedback
22%
iOS
27 Reports
27 Reports
78%
Android
94 Reports
94 Reports
Santander Bank US - Latest Quality Issues
iOS
May 12, 2024
Doesn’t work
Sign in doesn't work for few months already! Are you going to fix it?
Android
May 12, 2024
Crashes constantly when I try to deposit checks.
iOS
May 13, 2024
Cannot process your request
I am constantly getting a message “cannot process your request at this time” when I try to login through the app. Please fix this issue.
Android
May 14, 2024
Every time I try to login to the app, it removes what I entered and you have to login again. It does it all the time. Why?..
Android
May 14, 2024
An update occurred a few months ago and now when ever I unlocked my debit card and then leave the app, my card gets locked. It's been a while since I used my debit card because of this. I like the app. Easy to use. Perfect notifications. Can deposit mobile checks. Would be nice if it incorporated stock purchases.
Android
May 15, 2024
This app constantly won't let me sign in despite having correct security info. It claims I have extra security blocking the app. I don't. Fix this I do not have the problem with my other banking app.
Android
May 16, 2024
I have an issue, I have Santander Credit Card that is linked to my Santander Bank account. Trying to pay for the credit card amount is a smooth transaction. However, my problem is if the credit card is linked to the bank account and you're paying for the credit card amount, how come isn't the credit card payment processed immediately and deducted from the bank account immediately. If payment going to be pending, why can't you adjust edit payment, cancel or change amount? Very User Friendly!!🙂
iOS
May 16, 2024
Sometimes it’s Buggy
There are many times when I try to login using Face ID and it won't allow me in and it says I need to go to my device settings and then I try again a few minutes later and it works. I want it to work every time.
Android
May 16, 2024
Doing this so it stopps asking every time i open the app. This os how you get bad reviews. If you want to know more you have my info
Santander Bank US - Product Description
Manage Your Account • Enroll in Mobile and Online Banking through your app. • Manage cards: activate debit and credit cards, create or change your card PIN, report lost or stolen cards, and order replacements. • View balances with one touch before logging in with Quick Balance or by using Siri®. • View deposit, credit card, lending statements and loan/line of credit and investment* account balances. • Manage, select, and customize your alerts; pick alert settings and choose how to receive them (text, email, or push messages). • Set up, change, or cancel Autopay credit card payments. • Manage your contact details: edit, add, or delete contact information. Stay Secure • Put your misplaced debit or credit card on hold with Santander® Instant Card Hold. (Santander® Instant Card Hold will block most types of transactions, including purchases made with your card. Please note that some types of transactions will continue to process, including recurring debit/credit transactions presented to us by certain merchants for monthly membership or subscription fees.) • Retrieve your User ID and change or reset your Password securely from your mobile device using password reset. • Verify your identity on certain transactions using One-Time Passcode (OTP) security. • Log in using Touch ID® or Face ID®. (If you share your device with other people, please note any fingerprints or face image stored on your device may be used to log in to the Santander Mobile Banking App and access your account.) Navigate with Ease • Tutorials and tips guide you through updates and improved Mobile Banking features when you first log in to your Mobile Banking App. Deposit Checks • Skip the ATM and deposit checks from your app. Pay Bills • Add and select Bill Pay payees to make payments. • Schedule payments for future dates. • Review your Bill Pay activity and pay your unpaid e-Bills. Transfer Funds • Make one-time and recurring transfers between your Santander accounts. • Move money from your personal bank accounts at other financial institutions to your Santander checking, savings or money market accounts. • Transfer money to other Santander customers. • Make transfers to accounts at other banks within the U.S. (Restrictions apply. Please refer to the Digital Banking Agreement for details). Contact Us Anytime for Assistance • Use One-touch calling to Santander Customer Service. • Schedule a Meeting to meet with a banker. • Find directions to the nearest Santander branch or ATM. Get Started Today. It's Easy! If you have a personal account with Santander Bank, download the Mobile Banking App today and bank when you want to! *Securities and advisory services are offered through Santander Investment Services, a division of Santander Securities LLC. Santander Securities LLC is a registered broker-dealer, Member FINRA(finra.org) and SIPC(sipc.org) and a Registered Investment Adviser. Insurance is offered through Santander Securities LLC or its affiliates. Santander Investment Services is affiliated with Santander Bank N.A. INVESTMENT AND INSURANCE PRODUCTS ARE: • NOT FDIC INSURED • NOT BANK GUARANTEED • MAY LOSE VALUE • NOT INSURED BY ANY FEDERAL GOVERNMENT AGENCY • NOT A BANK DEPOSIT -------------------------------------------------------------------------------------------- Santander Bank N.A., Equal Housing Lender - Member FDIC ©2023 Santander Bank, N.A. All rights reserved.
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