Quality degradation at Shell  
Users report higher volume of Quality Issues than usual
70
good

Shell | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Maps & Navigation
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
90%
Android
525 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
60 Reports
User Feedback
10%
iOS
60 Reports
90%
Android
525 Reports
Shell - Latest Quality Issues
Android
May 16, 2024
Hello, couldn't say anything positive, only negative things happen. When logging in asks for the club card, I had it but what password does it have to have? After that I tried without a card doesn't work because mail is already registered, reset password doesn't work either because app supposedly doesn't send any links for it. Regards
Android
May 16, 2024
Blank application does not work how many times I entered the password. Are we left for your three cents, take it for you...
iOS
May 16, 2024
terrible
First, make a system that works smartly I log in with my current information, it says the password is wrong I say create a new account, it gives an error and goes back to the beginning If you can't do it, leave it
iOS
May 16, 2024
Look at the app
You can't register super update !! It's like it was made to reset the scores
iOS
May 16, 2024
Waste of time
According to Shell (Turcas), there are only 3 cities in Turkey. Nothing is valid outside these urban areas. You cannot change your plate number and they save your credit card to a third party app. Ridiculous.
iOS
May 16, 2024
Goodbye price guarantee, goodbye Shell...
Since Corona, I have actually only refueled at shell, precisely because of the possibility to pay with the app from the car in combination with the price guarantee. Since Shell is by far the most expensive gas station in Sindelfingen and other providers have followed suit with their apps, the switch away from the price guarantee to 2 cents is cheaper, the end for me as a customer. Orlen/Star is only 50m further, also has an app and is partly 10 cents cheaper. And bye, it was nice!
Android
May 16, 2024
2 points deduction, because there are 2 shell stations near me that advertise with the app, but from the app, no actions in the stores are possible. In addition, the kto. Links to any of the listed offers!
Android
May 16, 2024
The infamy is knee-deep. You released a new application in the bidet, as if the old one was working. The new one is worse than that, we can't even enter.
Android
May 17, 2024
The application gives an error, says the information is wrong
Shell - Product Description
Sign up and get a £1 fuel reward when you join Shell GO+
With Shell GO+ we count your visits – this is each time you spend £10+ on fuel or £2+ in the shop. 
Every 10th visit, you’ll get money off fuel. As well as savings and rewards on drinks and food. Join on the Shell app, then scan your Shell GO+ digital card whenever you make a purchase.
 
For you:
●	10% savings across hot drinks (including Costa Express).
●           10% saving across the deli by Shell food range.
●	Free surprises and treats when you least expect them!
●	Opt-in to the CO2 Offset programme and have your carbon emissions on your fuel purchases offset for you by Shell.
 
For your vehicle:
●	10% saving on car washes
●	10% savings on all Shell Helix Motor Oils 
●	Money off fuel every 10th visit
●	£3 off with every 300 litres of Shell V-Power you fill up with
 
And, if you’re a Shell Energy member joining Shell GO+, you’ll receive 3% off up to 60 litres of fuel each month. 
 
Payments make easy – Pay at Pump on your mobile
Now you can pay for your fuel without leaving your vehicle. It's a quick and secure way to pay that’s available at most Shell stations. 
 
How it works: 
●	Enter and confirm the pump number on the app
●	Choose how you will pay and select if you have any fuel rewards
●	Wait for the 'Start Fuelling' message 
●	Fill up with fuel and then GO – it’s as easy as that with the Pay at Pump feature
 
You’ll be able to see any payments you’ve made from the Shell app, so it’s easy to keep track of your outGOings.
 
Find a station that has what you need
Our Shell app Station Locator lets you find petrol stations where you need them, with the products and services you want.
Whether it’s a specific product (like Shell v-Power Diesel, Shell Hydrogen, Shell v-Power unleaded), or a service (car wash, ATM, disability assistance, electric vehicle charging, Waitrose shop, Pay at pump), you can narrow down to the stations that suit you and see when they’re open.
 
Carbon offset programme 
You have the opportunity to offset your carbon by protecting and replanting forests. Simply join the Shell GO+ rewards programme, opt in to the carbon offset programme the via the Shell app and scan the Shell GO+ app when you purchase fuel. The carbon emissions from the fuel purchases will then be offset for you by Shell. From 24th April 2023 we'll be asking for a small contribution of only 1.5 pence per litre extra during each fill up. Just remember to scan your Shell GO+ card when you purchase your fuel. We will calculate the lifecycle CO2 emission rates from your fuel purchases and buy and retire appropriate amount of carbon credits that protect and restore nature. 
Need more informtion, visit our help section at https://support.shell.com/hc/en-gb
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