Quality degradation at SkipTheDishes - Food Delivery  
Users report higher volume of Quality Issues than usual
28
poor

SkipTheDishes - Food Delivery | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
74%
Android
297 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
104 Reports
User Feedback
26%
iOS
104 Reports
74%
Android
297 Reports
SkipTheDishes - Food Delivery - Latest Quality Issues
iOS
May 16, 2024
Following instructions
Following instructions too delivery location isn't always the strongest on deliveries but all in all a good service!
Android
May 16, 2024
app contact support is terrible. if I close the app while contacting support, instead of persisting the conversation, it will just end the conversation. Tried reporting multiple issues but never got resolution because the app will just close itself after a few seconds.
Android
May 16, 2024
50%+ of their drivers(to MY experience) are incompetent. The last one was in the wrong street and apparently left my order on some random mailbox. I got the refund, but no compensation.
Android
May 16, 2024
When the app quotes you 80 minutes for delivery, and you're still waiting for your food 2 hours later... Not to mention when you reach out to support to find out what's going on and you only get evasive answers... You know the company is a complete gong show. Not to mention when the drivers don't show up with your order, and there is no option for them to simply replace your order. That should be an absolute minimum!
Android
May 16, 2024
Heinous levels of pricing. The same order on Uber Eats us almost 8 dollars cheaper, they have ruined online food delivery services. If I could give a negative review I would.
Android
May 16, 2024
4/4 orders where incorrect, 2/4 orders did not arrive. Done with Skip and deleting the app, recommend everyone to use another delivery service. DD has been really good.
Android
May 17, 2024
Will randomly just not take any money claiming there is a payment error when there isn't. Drivers will steal food or leave food sitting to get cold when they aren't tipped enough. Drivers often go to the wrong house and ignore delivery instructions.
Android
May 17, 2024
I wish you could decide on the tip after the service. I have never given a thumbs down to a driver until today and I always tip minimum 15%. I watched my tacos drive all around the neighborhood I finally had to message the driver and give him directions. The guy didn't even look at me he just handed me my bag and I had to ask for my drink. It asks you to leave a review but it doesn't let you actually say anything in the review of the driver
Android
May 17, 2024
Bad company policy, the delivery persons can claim falsely that a buzz is not working or they can't get to a building or whatever and get away with that knowing very well that Skip doesn't verify such claims, I have security camera in my building that shows every action a delivery person does and I am tired of reporting all these unprofessional behaviors and all Skip can do is refund and credit me which is not what I want, these behaviors should have consequences, Skip should do better!!!
SkipTheDishes - Food Delivery - Product Description
Download Canada’s most popular food delivery app — trusted by 5+ million customers and 25,000+ restaurants nationwide.

Things are looking bright, eh? We’re still the same SkipTheDishes you already love, but we’ve got a new look. Our values of transparency, dependability, and community aren’t changing, and we’re staying focused on delivering you the things you love in your community — we’ll just do it rocking orange.

SkipTheDishes makes it easy to order food delivery online from your favourite restaurants near you starting as early as 6am, and as late as 2am to satisfy your late-night cravings. With Skip, you can enjoy burger delivery, pizza at your door, Chinese takeout, sushi near you, and so much more. Download the SkipTheDishes app and start ordering food delivery today.

EARN SKIP REWARDS
Free food, anyone? This is the ultimate rewards program for the ultimate foodie. Order, earn points, and start getting rewarded now.

Everyone starts out with Orange status. Level up to Gold to earn double the points per dollar with every order, and score delicious discounts at checkout. Order twice in one month to keep your status and reap the rewards. Keep the earning going with Challenges. You can earn bonus points simply by placing orders that meet the requirements. The best part? No sign up fees.

FREE DELIVERY (with a min. order)
Sort restaurants by ‘Delivery Fee’ to see tons of restaurants near you that offer $0 delivery with a minimum order.

TRACK YOUR FOOD
Get real-time order update notifications and live GPS order tracking, so you know exactly where your food is every step of the way.

EASY PAYMENT
Pay quickly when you save your debit or credit card in the app.

VARIETY
Enjoy delivery from your longtime favourites or discover your new go-to. Craving Chinese, Italian, Indian, or Mexican? From healthy to hearty, pizza to salad, fish and chips to falafel, burgers to pad thai, burritos to sushi, and sandwiches to ice cream — order food delivery for every mood, occasion, and taste.

GROCERIES
Whether you need milk, coffee, bread, or batteries, we’ve got you covered with convenience store delivery and grocery delivery.

RE-ORDER
Want to enjoy your favourite delivery again and again? Re-order your most-loved dishes in your order history with our ‘Re-order’ button.

RESTAURANT SELECTION
Order delivery from hundreds of local restaurants that deliver near you or pick from popular national favourites, like McDonald's, Tim Hortons, Wendy's, 7-Eleven, KFC, Boston Pizza, Burger King, Pizza Pizza, Harvey's, Booster Juice, Mr.Sub, St-Hubert, Papa John's Pizza, and much more.

CONVENIENCE
With a few taps, your next meal is on its way, delivered where you want it, whether you’re at home, work, or chilling with friends. Date-night dinner? Pro-tip: plan ahead with pre-order!

PICKUP
Craving something ASAP? Grab, go, and enjoy with pickup. Choose ‘Pickup’ for that need-it-now takeout lasagna on the way home or last-minute lunchtime fuel.

NO HIDDEN FEES
There’s no funny business here. You won’t find any additional service fees.

SAVE ADDRESSES
Save multiple addresses in your account and have food delivered to your home, office, dorm, friend's place, and more.

STAY IN THE KNOW
When creating your account, subscribe to our emails to score exclusive (delicious) offers.

SHARE YOUR FEEDBACK
Great food delivery calls for great feedback. Easily review restaurants and couriers with just a few taps.

WE’RE HERE FOR YOU
Have questions? Get help with live chat in the app.

SkipTheDishes currently delivers in all ten provinces, with new cities and towns nationwide added every month.
Want to improve your unitQ Score by 20% within 30 days?
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