Quality degradation at Slice: Pizza Delivery/Pick Up  
Users report higher volume of Quality Issues than usual
58
fair

Slice: Pizza Delivery/Pick Up | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Food & Drink
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
72%
Android
178 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
70 Reports
User Feedback
28%
iOS
70 Reports
72%
Android
178 Reports
Slice: Pizza Delivery/Pick Up - Latest Quality Issues
Android
May 14, 2024
Used the app to order for delivery from a local place for a large school event. Thankfully the wonderful local pizzeria called to tell me the driver never showed. When I called Slice to ask if they were on their way, they informed me they had cancelled my order with no notification whatsoever. Will never use this app for ordering again!
Android
May 14, 2024
I'd give it 0 stars if I could. I ordered a pie from a local pizzeria on-line and it went through slice. I paid for the pizza, but it was never delivered. I was charged more than the pizza shop charged on its menu! I never got the pizza, and never got a refund. I recommend avoiding this app. If you order from a pizzeria that uses slice, find a different pizzeria.
Android
May 14, 2024
Won't let me load my address.. app is useless
Android
May 14, 2024
Seems like it should be a nice app, lots of local stores. Unfortunately, the onboarding is broken on my device; first looping when I try to use the Google login. Then when I give up and make an account with my email, I give permission for location and it just spams me with "That's not right" in setting location and never lets me actually set the address. Oh well, web version works?
iOS
May 15, 2024
Deceptive practices
I placed an order from a restaurant in the app that advertises "15% off on Slice" (lie number 1). I complained to customer support after placing my order and noticing the discount was not applied. Customer support applied the discount manually but then later reversed the discount saying actually, the 15% discount doesn't apply if any part of your order is from the deals section. The deals section right under the right below the text that says 15% off on Slice. Nowhere does it state the discount would not apply to the whole order a single item is from the deals section. Additionally the app said my order was ready (lie number 2) but when I showed up to the store it was not ready and had to wait an additional 30 minutes.
iOS
May 16, 2024
Highly misleading order
I ordered pizza using a past order and the app changed that store that it submitted the order to but didn't make any notification or ask for confirmation of the store change. I went to the store that I thought I ordered from and found that it was closed. When I contacted Slice using the in-app chat feature, they refused to refund my money, saying because the order was made, I had to pay for it. I didn't even know that the order was submitted because the store I thought it went to was closed. I will not ever be using this app again in the future. They are misleading and took my money and refused to authorize a refund.
Android
May 16, 2024
Better pricing than competitor apps, diminishing rewards, buggy log in
Android
May 16, 2024
This app is not a good experience. I used the app a couple times without issue but the 3rd time the business messed my order up (wrong toppings) and when I spoke to slice customer support they told me the resturaunt claims they always make the food with these toppings. I found this pretty strange, considering it asks you to choose your toppings when ordering and lists all of the default toppings. It's more expensive but I am going back to doordash.
iOS
May 16, 2024
Driver took my order then support canceled it
Unfortunately, this is my first time using the app and definitely won't use it again. Driver picked up my order and never showed. I started a chat with customer service about it and they said the restaurant isn't answering calls and the driver is having issues. (Having issues after picking up the order? Really?) No credits are offered and they will not put in a replacement order for you. Now I have to wait 24-48 hrs to receive back the money that they took 24 seconds to take. I'm so disappointed.
Slice: Pizza Delivery/Pick Up - Product Description
Order from your favorite pizzeria with Slice. We empower your go-to local independent pizza shop so you can get the food you love fast, easy, and with tracked delivery. 

There’s no crazy fees for you or your pizzeria, and you’ll earn free pizza for being a loyal customer!

Put Local Shops First
Local pizzerias are at the heart of our communities. And we’re here to keep it that way. Slice gives your favorite independent pizza shop the tools and tech they need to thrive. That means they have more time to focus on making tasty pizza, and you get your order fast, tracked, and accurate. 

Get Real Pizza
Our independent pizzeria partners serve up deliciously authentic local pizza in communities all across the country. Slice works behind the scenes with your local shop so you can easily customize your pizza exactly how you like it. Extra cheese? You got it. Half pepperoni, half pineapple? No problem. Get your pizza, your way. With the Slice app, you can also save your go-to order for next time.

Earn Free Pizza
Yep, really. You’ll earn one Pizza Point for every order over $30, and it only takes eight Pizza Points to earn a free large cheese pizza. And speaking of free, your first Pizza Point is on us.

Better Food, Better Service
Why settle for fast food delivery when you can get delicious pizza from local shops delivered by a trusted pizza person straight to your door? Slice has the answer to those three magic words: “Pizza near me”. Or mozzarella sticks, wings, hot wings, salads, pasta… Do your food ordering, then opt for pizza delivery, take out, pickup, takeaway, contactless curbside pickup, or no-contact delivery. You can use our pizza tracker for live updates at every step, and whether you prefer credit card, PayPal, Google Pay, or Apple Pay, every type of payment is secure. Pizza is almost always perfect, but just in case, our top-ranked customer support team works hand-in-hand with your local shop to get you exactly what you want. 

Save Time, Save Money
The Slice app isn’t just the easiest way to order pizza — it also shows you your favorite pizzeria’s latest special offers, exclusive deals, and promotions. There’s no inflated prices or hidden charges because unlike third-party delivery apps, Slice is your shop’s direct partner. Switch from ordering on those delivery apps to ordering directly with Slice and you could save big: The average family saves over $200 a year! Slice makes it easy to get the food you love for less money, all while supporting your community’s restaurants. 

One-Tap Ordering, Real-Time Tracking
Slice the pizza app makes ordering easy (and reordering even easier). You’ll get an estimated delivery time for your pizza. Plus, keep your eyes on the pies with Slice’s real-time pizza tracker.

Find Your Favorite Restaurants on Slice
As well as neighborhood spots, we’re proud to partner with local favorites like Jet's Pizza, Cicis Pizza, Round Table Pizza, Uno Pizzeria & Grill, Rosati's Pizza, Patxi's Pizza, Vocelli Pizza, and Sarpino’s Pizzeria, plus over 18,000 more local restaurants in hundreds of locations across the country for takeout or delivery.

Get the pizza app that connects you to your favorite local pizzerias. You’ll enjoy the freshest, most authentic pizza in your neighborhood, without any phone calls, “hold pleases,” or busy signals when you try to figure out where your food is! 

Download the Slice app today, order tasty food, and make tonight your best pizza night yet.
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