33
poor
SNCF Connect: Trains & trips | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
78%
Android
500 Reports
500 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
141 Reports
141 Reports
User Feedback
22%
iOS
141 Reports
141 Reports
78%
Android
500 Reports
500 Reports
SNCF Connect: Trains & trips - Latest Quality Issues
Android
May 16, 2024
Never up to date when you're about to catch your train
Android
May 16, 2024
The app is installed on my phone but can't open when I click on it. What times do I do?
Android
May 16, 2024
SNCF CONNECT is perfect EXCEPT that I have to fill out ALL the form for EACH of my train reservations. HOWEVER, I DID DOWNLOAD THE APPLICATION in my smartphone. That's why I put 4 stars instead of 5.
Android
May 16, 2024
Impossible to connect when you want to enter the security code the app comes back to the start Bravo the update 👏👏👏👏
Android
May 16, 2024
App crashed, it earned me a fine!
iOS
May 16, 2024
Beware of the SNCF racket!!
The SNCF service is still as deplorable as ever. Since the beginning this application has been corrupted, and as long as it is only to the detriment of the customer, we don't see why it would change. I find myself untimely disconnected, my discount cards are therefore not taken into account when paying (frequent traveler, advantage program...) and so I pay full pot because it does not appear distinctly, I have to log in again. Ticking the "stay connected" box is therefore useless. Congratulations to the SNCF! When you are not on strike, you are always ingenious in deceiving us. But the club sandwich is better it seems! Then......
Android
May 16, 2024
Not always consistent...
Android
May 16, 2024
As soon as the journey includes a TER for a journey in the IdF, the app switches to TGV/TER booking mode... It is impossible to have a simple itinerary by choosing your arrival date. The app's project owner should change jobs.
Android
May 17, 2024
Simple and clean, but doesn't display tickets as reliably as the website (shoy ticket button does nothing sometimes).
SNCF Connect: Trains & trips - Product Description
SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect! SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. SNCF CONNECT, IT'S ALL ABOUT BENEFITS Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time traffic alerts on your trips. And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life! 1) Plan your trip: - Search for your route to get from A to B, anywhere in France. - Compare the different trips available to reach your destination and choose the right one for you. - Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Save your favourite trips to save time. 2) Book your tickets and subscription plans: - Buy all your train tickets, cards and subscription plans (including regional subscription plans). - Use your "My SNCF ID" account to save your preferences, discount cards and SNCF loyalty cards on the app. - Exchange or cancel your train ticket with ease. - Pay quickly and securely. 3) Travel with peace of mind: - Find your e-ticket and all the information on your trip. - Check station departure and arrival times, traffic information and timetables for your trip in real time. - Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays) - Get notifications in case of disruptions on your trip. - Access all your information in offline mode during your journey. 4) Do you need help? SNCF Connect's customer support is with you wherever you go thanks to: - A smart chatbot and comprehensive online help to support you at all times - French-based customer support staff available 7 days a week by email, phone, social networks... ... more than 8 out of 10 customers are happy with the help provided by our staff members! SNCF CONNECT KEEPS ON IMPROVING FOR YOU Soon, we will be adding new features to make your daily life easier: - Booking alerts to find the right train ticket for you - Price calendar to choose the best day to travel - Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...) - ... and new, greener transport solutions! Download the SNCF Connect app now and start travelling!
All intellectual property rights, including trademarks and word marks, are the property of respective owners