Quality degradation at SoFi: Mobile Banking App  
Users report higher volume of Quality Issues than usual
42
poor

SoFi: Mobile Banking App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
55%
Android
263 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
218 Reports
User Feedback
45%
iOS
218 Reports
55%
Android
263 Reports
SoFi: Mobile Banking App - Latest Quality Issues
Android
May 16, 2024
Doesn't work
Android
May 16, 2024
It takes forever to show how much available credit is available for credit card use. It's been almost a week since payments have posted and credit amount isn't updated. Ridiculous. Other credit cards like Chase and American Express updates the credit amount right away after a payment has been made.
iOS
May 16, 2024
Doesn’t work to refi
After correcting permissions, the app still won't allow me to finish an application b/the camera screen is black so can't take a pic of my ID.
Android
May 16, 2024
I had a rough time trying to get all signed up with a referral and I was having a bit of understanding getting it set up. I tried reaching out to customer service to check on the referral and see if it went alright and they denied me of any referral. I understand having strict regulations but not even 2 days in and I'm already not in a great understanding with this service. It seems like they're not willing to work on anything so far. I will update if it gets better with time. So far not great.
Android
May 16, 2024
Company does not have accurate information when you apply. I specifically tested it twice and both times completely different reasons to be denied that are no where on my credit report or chexsystems report basically seems like a information gathering system under a false corporation
iOS
May 16, 2024
The app is not user friendly
I have no idea where to see my balance. It should be easily accessible on the main summary page.
Android
May 16, 2024
Had a check for $720. Tried to deposit it. App told me I have a $500 limit on cash AND CHECK deposits. Why? Because I'm not a "premium" member. How do I become premium? Set up direct deposit. So basically if you have a check for more than $500 you would have to cash it then deposit it over two days. Brilliant. So I ask customer service to remove these ridiculous limits and their agent tells me they can't. Which means they actually can but won't. I'll be closing this account very soon.
Android
May 16, 2024
It's not letting me activate my card
Android
May 16, 2024
App has changed . Making it difficult to accurately track your finances. Available to sped now includes you valt (savings) accounts. Also when using samsung pay it is rejected 50% of the time. I've had to transfer most of my accounts to another bank that I can track easily and use 100% of the time with tap to pay. Also it has been almost 2 years trying to get samsung pay cash and NO ONE can figure out how to do it. Just says there is a problem with my account.
SoFi: Mobile Banking App - Product Description
Earn up to 4.50% on checking and savings accounts with SoFi.*

Get up to $1000 in stock when you fund an active Invest account.†

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WHY DO OVER 5 MILLION MEMBERS LOVE SOFI?
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• Earn more, save more, and make the most of your money with SoFi Plus
• Track your money like a champion with SoFi Insights (formerly SoFi Relay)
• Get paid up to 2 days early when you set up direct deposit**
• Experience zero account fees and no fee overdraft coverage with SoFi Checking and Savings***
• Save automatically, set savings goals, and organize your money with SoFi Vaults and Roundups

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MORE WAYS TO INVEST ALL IN ONE PLACE
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• Active investing in stocks, ETFs, and more - without commission
• Experience user-friendly options trading with no contract fees
• You can invest in your favorite company with as little as $5 with SoFi Fractional Shares (restrictions apply)
• Plan for retirement with SoFi’s IRAs and other investment products
• Invest in upcoming IPOs before they hit the public market (if eligible)****

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SOFI INSIGHTS HELPS YOU GET YOUR FINANCES IN ORDER
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• Connect all your accounts on one mobile dashboard
• Monitor your credit score at no cost
• Track your spending and manage your budget
• Talk 1-on-1 with a financial planner to set personalized goals
• SoFi can alert you of upcoming bills so you never miss a payment

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SIGN UP FOR A CREDIT CARD THAT BRINGS YOU MORE
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• Check your balance and pay your bills all within the SoFi app
• SoFi keeps your personal information guarded against fraud
• Make international purchases without any extra fees
• Receive up to $1000 of complimentary cell phone insurance coverage^
• Earn unlimited 2% cash back rewards^^

Support: Call (855) 456-SOFI (7634) or chat with us online at https://www.sofi.com/contact-us/

Website: https://www.sofi.com/

Social: 
https://www.facebook.com/SoFi
https://www.linkedin.com/company/sofi/
https://twitter.com/SoFi
https://www.instagram.com/sofi/

*SoFi members with direct deposit can earn up to 4.50% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. There is no minimum direct deposit amount required to qualify for the 4.50% APY for savings. Members without direct deposit will earn up to 1.20% annual percentage yield (APY) on savings balances (including Vaults) and 0.50% APY on checking balances. Interest rates are variable and subject to change at any time. These rates are current as of 8/2/2023. There is no minimum balance requirement. Additional information can be found at http://www.sofi.com/legal/banking-rate-sheet.

†Customer must fund their Active Invest account with at least $10 within 30 days of opening the account. Probability of customer receiving $1,000 is 0.028%. See full terms and conditions.

**Early access to direct deposit funds is based on the timing in which we receive notice of impending payment, which is typically up to two days before the scheduled payment date.

***Overdraft Coverage is limited to $50 on debit card purchases only and is available to customers with monthly direct deposits of $1,000 or more. Members with a prior history of non-repayment of negative balances are ineligible for Overdraft Coverage.

****Investing in an Initial Public Offering (IPO) involves substantial risk, including the risk of loss. For a comprehensive discussion of these risks please refer to SoFi Securities’ IPO Risk Disclosure Statement.

^This World Elite Mastercard® Benefit comes with $1,000 in yearly coverage ($800 max per claim, 2 claims per year) should your cell phone get stolen or need certain repairs. Simply pay for your cell phone bill with your World Elite Mastercard to activate coverage. See ‘Peace of Mind’ section in your guide to benefits https://www.mastercard.us/en-us/personal/find-a-card/world-elite-mastercard-credit.html for details or call 1-800-MASTERCARD.

^^See Rewards Details at sofi.com/card/rewards
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