48
poor
Starbucks | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-24 Points Past 7 Days
Category: Food & Drink
30-Day Trend
Android unitQ Score
Android User Feedback
55%
Android
558 Reports
558 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
456 Reports
456 Reports
User Feedback
45%
iOS
456 Reports
456 Reports
55%
Android
558 Reports
558 Reports
Starbucks - Latest Quality Issues
iOS
May 16, 2024
Double orders?
Looks like I may have been getting my order doubled and charged will look into that more. The last 2 times I ordered I'm seeing them on here two drinks twice same day mins apart
iOS
May 16, 2024
Out of stock options.
Dang near everything on the app is perfect, in my opinion, they could maybe have what ingredients of what drink are out of stock to know what other drinks are available, so I can just substitute an ingredient and get my preferred drink. Definitely a nit pick on a good app 😅
iOS
May 16, 2024
App breaks down
Every three days I can't order because the servers down.
Android
May 16, 2024
I can't add a new payment method
iOS
May 16, 2024
No means for submitting a complaint
This app does not have a way for the customer to submit any type of feedback or complaint through the app. This company charges absurd prices and should stand by their products. This is unacceptable.
Android
May 16, 2024
The starbucks by me says they can't scan a qr code and there isn't a way to scan a receipt to get points
Android
May 16, 2024
Never gave me my free coffee
Android
May 16, 2024
App is not working
Android
May 17, 2024
The app keeps telling me that either the email or password is wrong, and no matter how many times I reset my password, it tells me the same thing. So I can't sign in. Frustrating.
Starbucks - Product Description
The Starbucks® app is a convenient way to order ahead for pickup, scan and pay in-store and customize your favorites. Rewards are built right in, so you’ll earn Stars towards free drinks and food on your purchases. Mobile Order & Pay Customize and place your order, then pick up from a nearby participating store without waiting in line. Reorder quickly with Siri. Pay in Store Save time and earn Rewards when you pay with the Starbucks® app at many stores in the U.S. Earn Stars & Redeem Rewards Join Starbucks® Rewards and unlock exclusive benefits while earning Stars with almost every purchase. Redeem Stars for free drinks, food and more. Starbucks® Rewards members can look forward to a birthday treat plus complimentary coffee and tea refills.* Earn Stars even quicker with Double Star Days, Bonus Star challenges and Member exclusive games. No matter how you pay, you can earn Stars on your order. Up to 3 Stars/$1 with Starbucks Rewards Visa Card, 2 Stars/$1 with a Starbucks Card, and 1 Star/$1 with cash, credit/debit and PayPal. Some restrictions apply. Send a Gift Say thanks with a digital Starbucks Card in the app or iMessage. It’s easy to redeem a digital card from email or in the Starbucks® app. Manage Starbucks Cards Check your Starbucks Card balance, add money, view past purchases and transfer balances between cards. Find a Store See stores near you, get directions, hours and view store amenities before you make the trip. Tip Your Barista Leave a tip on purchases made with the app at many stores in the U.S. *At participating stores. Restrictions apply. See starbucks.com/rewards for details.
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