Quality degradation at State Farm®  
Users report higher volume of Quality Issues than usual
58
fair

State Farm® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Finance
Work at State Farm Mutual Automobile Insurance Company? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at State Farm Mutual Automobile Insurance Company? Unlock additional insights
Android unitQ Score
Android User Feedback
81%
Android
348 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
81 Reports
User Feedback
19%
iOS
81 Reports
81%
Android
348 Reports
State Farm® - Latest Quality Issues
Android
May 16, 2024
App "Decides" when your allowed to make payments. Not allowing payment until sometimes halfway into the month. You'll setup a payment for the same day and then check it and it will say setup for tomorrow. Absolute insanity for a company that deals with so much money. Terrible app.
Android
May 16, 2024
The braking application isn't even close to being accurate for a person's driving habits. According to the app, I'm continually having hard braking problems, which I'm not having, and the couple of times I actually had a hard braking application it didn't show. Actual hard braking does not show but normal braking shows as hard braking
Android
May 16, 2024
Insurance keeps getting more expensive
Android
May 16, 2024
Not consistent.
Android
May 16, 2024
raised my rate by $600 in one year with no accidents or violations by us. Did not call to discuss it as I asked, then blew me off after I told them this.
Android
May 16, 2024
State Farm stated that the bluetooth device you put in your car is only for up to 30% savings, yet i barely even use mine and they sent notice my insurance was going up over $700 in a 6 month period due to my device. absolute horseshit, and actual rip off. not to mention a false advertisement, which is apparently now costing me more money.
iOS
May 16, 2024
Clunky and no digital insurance card
Been difficult to set up accounts for my wife and I. Now that I'm in I don't see anywhere I can download a quick digital insurance card for either the app or my Apple wallet.
Android
May 16, 2024
No incentive for being a loyal customer for more than 22yrs I don't even get a $15 Birthday check anymore yearly..
Android
May 17, 2024
bad customer service
State Farm® - Product Description
With the award winning State Farm mobile app, you can manage your insurance and other products, request roadside assistance, file and track claims, and much more!
 
View and manage your insurance policies.
    •  Quickly pay your insurance bill – even with Apple Pay.
    •  View your auto insurance ID card and add it to Apple Wallet.
    •  View your insurance policies and coverage details.
 
Here to help when you have a claim.
    •  Quickly file a vehicle, property or vehicle glass claim.
    •  Track the status of your claim through every step.
    •  Get Claims status notifications.
    •  Get roadside assistance with tire changes, dead batters, stuck vehicles and more.
 
But wait, there’s more!
    •  View details of your mutual funds products.
    •  Personalized reminders and notifications when you login.
    •  Ask Siri to view your insurance card or your Claims with our shortcuts.
    •  Login with Touch ID, Face ID, or a PIN.
    •  Send a text message to your agent.
    •  Need technical assistance? Send us a message on your time with our messaging feature.
    •  FAQs available in the app when you need them.
    •  Learn about other products State Farm offers.
Want to improve your unitQ Score by 20% within 30 days?
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