Quality degradation at Synchrony Bank  
Users report higher volume of Quality Issues than usual
51
fair

Synchrony Bank | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
33%
Android
17 Reports
iOS unitQ Score
iOS User Feedback
67%
iOS
35 Reports
User Feedback
67%
iOS
35 Reports
33%
Android
17 Reports
Synchrony Bank - Latest Quality Issues
Android
May 2, 2024
Be sure to review app security settings. They are fairly particular and make some transactions difficult
iOS
May 3, 2024
Statement
Can't find payments
iOS
May 3, 2024
App not loading
I used to have no problem logging in and out of my account but lately when I log in the account page never loads I've left it sitting for like 20 minutes once and it still didn't let me in and said error.. I tried uninstalling and reinstalling but nothing, I've tried logging out and logging back in and nothing. Very odd.. I would just like to easily check my account..
iOS
May 7, 2024
Transfer
I find it difficult to transfer and it takes so long to verify transfer.
Android
May 11, 2024
I call to ask a question and one person I talk to was very rude that I WILL be CANCELING my card
iOS
May 12, 2024
non existent customer service
cant verify phone number, app keeps showing error that its not 10 numbers?? customer service cant be reached even by phone. Avoid this online bank 100%
iOS
May 15, 2024
I do have times where it is hard to log in but
I work in a building that doesn't get signals well with my phone with no WiFi. Other than that they have been great.
iOS
May 16, 2024
Sign in issue
Not able to sign in for last 4 days from iOS app . Is there any outstanding issue ?
iOS
May 16, 2024
I can’t login
It keeps showing “Error Occurred” when I try to put my information and access my account. The support team didn't help me at all, they only said to delete it and install it again, even I told them that I already did too many times
Synchrony Bank - Product Description
Ready to put Synchrony Bank’s great savings rates to work for you? The Synchrony Bank app gives you quick access to your money anytime. Now it offers you the ability to easily open an account in just minutes.

“We knew this account from Synchrony Bank was safe. We knew we could access it when we needed it. It had the highest interest rates. That’s why we chose it.”

-	Mia N., High Yield Savings account customer

We’ve been recognized:
• NerdWallet Best Savings Account 2016-2018
• Bankrate Safe & Sound® 5-Star Rating 2014-2018**

Sign up for a new account or sign in with your username and password or, on compatible devices, use Touch ID or Face ID.

With the Synchrony Bank app, you can:
• Open new accounts in just minutes
• Check balances at a glance with our widget, or simply ask Siri
• Link and manage your Synchrony Mastercard
• Reach out for support from our award-winning customer service   
  team, or chat to get your questions answered in the app

• Deposit checks using your mobile device
• Get account information in our easy-to-read dashboard
• Link your Synchrony Bank account to external bank accounts for 
  easy transfer of funds

• Track all your account activity to review anytime, anywhere

We’ve built every feature of Synchrony Bank’s app with accessibility for all in mind: the app is screen reader-friendly, supports variable font sizes, and uses optimal colors for readability so you can check your bank info wherever you are, whenever you need it.

With the app, you’ll have the power of easy-to-use Synchrony service wherever your next adventure takes you.

CONNECT WITH US
Facebook: facebook.com/SynchronyBank/
Have a question, comment, or concern? Let us know at appsupport@synchronybank.com.

ABOUT SYNCHRONY BANK
We’re not your average bank—you can expect more from Synchrony Bank, where we’re proud to have helped customers for more than 80 years. Today, we combine the stability of FDIC insurance with simple, smart digital tools and consistently great rates. Learn more about banking smartly with us at synchronybank.com or reach out to our highly rated customer service team at 1-866-226-5638 for banking in sync with you.

*© 2016, 2017, 2018 and TM, NerdWallet, Inc. All rights reserved.
**Bankrate Safe & Sound 5-Star Rating earned 2014 through 2018.

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