Quality degradation at Teladoc Health - Telehealth  
Users report higher volume of Quality Issues than usual
49
poor

Teladoc Health - Telehealth | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Medical
Work at Teladoc? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Teladoc? Unlock additional insights
Android unitQ Score
Android User Feedback
67%
Android
223 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
110 Reports
User Feedback
33%
iOS
110 Reports
67%
Android
223 Reports
Teladoc Health - Telehealth - Latest Quality Issues
Android
May 15, 2024
Very difficult to log in and they don't follow up. Unsubscribe please
iOS
May 16, 2024
Unreliable
Have been going through some things after an incident and need to talk it through, so made the soonest appointment I could get with the therapist that came up first. Took off work for my video therapy appointment. Sat around logged into my teladoc and waiting for a call or email, nothing. My phone has never had “silence unknown callers” turned on, I receive spam/unknown caller calls all day everyday. I did not receive a single call the entire evening. Then 10 minutes past my appt time I get a notification that it's been cancelled. Called teladoc to figure out why and they said she claimed she called me but was unable to reach me. The agent tried to get me to turn ON silence unknown callers and said that was the reason it didn't come through, but clearly has no idea. I then googled to see other reviews for this particular provider (Sultana Pashalidis) cancelling at the last minute with no reason given, which is doubly frustrating given that she's a therapist and obviously people are making appointments with her in times of need. Teladoc just says sorry for the inconvenience please reschedule, which does me no good considering I'd already taken off work. Definitely won't be relying on them again and will have to look elsewhere for a reliable provider.
Android
May 16, 2024
Teledoc is worthless!!! Every time I use it the doctors always tell me to go to urgent care it don't matter if it's a cold, psoriasis flare up, it's really just a waste of time. For instance I used teledoc one time when I had a psoriasis flare up and the doctor told me to go to urgent care then he wrote on my paper work I had a unknown rash after I told him I was diagnosed by a dermatologist after a biopsy was done. Any other doctor would of just gave me steroid cream and called it a day.
iOS
May 16, 2024
Dismissive doctors
Was extremely belittled by and dismissed by the doctor I saw on the app. I had a doctor explain my condition that I have lived with for 24 years to me as if I were a child.
iOS
May 16, 2024
way too many bugs
i rather use the website than the app because i can actually access my doctors and messages. appointments and messages do not update on this app, despite constantly getting texts and emails for “new unread messages”. practically useless if you are using the app for online appointments.
Android
May 16, 2024
The app never works. It doesn't open, doesnt store my username or password properly, and doesn't show messages correctly. The providers cancel and since the messaging is terrible I have to start over with a new therapist or go through pages and pages of available ones to locate the one I was already working with. It's very discouraging
Android
May 16, 2024
This was the worst experience ever. Looked up to be sure they could help me and it said they could on their website so I set it up for a phone visit. Get a call that last 20 seconds saying he can't help me and then get charged 89 bucks and they can't give me a refund hahaha trash scammers is what they are. What a scam no joke
Android
May 16, 2024
fine app but need an edit button in case a mistake is made, not exactly at the top of my game at the moment!
Android
May 17, 2024
Left this same review years ago and I guess nothing was ever changed. I'm just curious, why does your app even have an option to remember your password or use biometrics to login if the app ALWAYS removes those options after a few weeks and forces u to manually login anyway? And since the pswd requirements are very strict, I had to make a rly weird unusual pswd that I of course never remember, and since my auto-login/fingerprint option is ALWAYS disabled, I have to do a pswd reset, every time.
Teladoc Health - Telehealth - Product Description
Teladoc Health connects you with complete care, at your convenience and an affordable cost. You’ll find what you need to get well—like 24/7 care—alongside primary care, therapy and programs proven to keep you well.  
 
EXPERIENCE AND EXCELLENCE 
Teladoc Health has been modernizing healthcare since 2002. More than 50 million visits later, we are the leader in telemedicine. With our app, top-quality doctors and data-driven programs are just a tap away. 
 

SEAMLESS CARE FOR ALL OF YOU 
Our app brings together doctors, therapists, dietitians, nurses, coaches and self-guided programs that tend to every aspect of your well-being. If you need in-person care, we can refer you to in-network providers and care sites. But don’t underestimate us. The  

With a suite of connected devices, in-home lab services and prescription delivery (in some locations), we cover most common health needs. And with insurance, your copay for care could be as low as $0.   


PERSONAL AND PERSONALIZED 
Teladoc Health providers and coaches will get to know you. Our video and phone visits have no time limit. Instead of 15 minutes, you might spend an hour talking about your health and planning next steps together. 

The app integrates with our devices and Apple Health to put data in your hands. Analyze it during appointments with your care team, or on your own on the go. Then apply what you learn about your health and your habits to find the right path to your goals. We’ll send you notifications and nudges to keep you on the right track. 

OUR SERVICES INCLUDE:
 
24/7 CARE 
On-demand appointments any time of day with board-certified physicians for:   
- Colds and flu 
- Pink eye 
- Sore throats 
- Sinus infections 
- Rashes 


PRIMARY CARE 
Access within a week to board-certified primary care physicians and nurses who become your dedicated virtual care team for: 
- Routine checkups and preventive care 
- Goal-setting and a personalized care plan 
- Lab orders (bloodwork) 
- Checking blood pressure and other vitals
- Managing chronic conditions 

 
CONDITION MANAGEMENT 
Depending on your coverage, you may be eligible for: 
- Programs to help manage conditions like diabetes and high blood pressure 
- Connected devices like a blood glucose meter or blood pressure monitor 
- Expert health coaching 
- Health data, trends and actionable insights 

 
MENTAL HEALTH 
Licensed therapists, psychiatrists and self-guided content for help with: 
- Anxiety and stress 
- Depression or not feeling yourself 
- Relationship conflicts 
- Trauma 

 
NUTRITION 
Registered dietitians who can help with: 
- Weight loss 
- Diabetes 
- High blood pressure 
- Digestive issues 
- Food allergies 
 
DERMATOLOGY 
Dermatologists who diagnose and treat common skin conditions, such as: 
- Acne 
- Psoriasis 
- Eczema 
- Rosacea 
- Skin infections 
 

Your coverage might also provide access to: 
- Specialists for a second opinion on surgery, a diagnosis or treatment plan 
- Therapy and coaching to help with back and joint pain 
- Imaging and sexual health testing referrals 

 
CHECK YOUR COVERAGE 
Sign up to see which telemedicine services are covered by your health insurance or employer. Or, you can choose to pay flat fees.  
 
SECURE AND CONFIDENTIAL 
We take your privacy seriously. Your health information is secure, private and compliant with federal and state laws, including the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). 

  
AWARDS AND RECOGNITION 
- Company of the Year—Healthcare Dive, 2020 
- World’s Most Innovative Companies—Fast Company, 2021 
- Largest Virtual Care Company—Forbes, 2020
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners