32
poor
T-Mobile Internet | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Utilities
30-Day Trend
Android unitQ Score
Android User Feedback
64%
Android
142 Reports
142 Reports
iOS unitQ Score
iOS User Feedback
36%
iOS
79 Reports
79 Reports
User Feedback
36%
iOS
79 Reports
79 Reports
64%
Android
142 Reports
142 Reports
T-Mobile Internet - Latest Quality Issues
iOS
May 11, 2024
Can’t download automatically
It was stuck on without downloading logo
iOS
May 11, 2024
App freezes
App freeze up on launch.
iOS
May 11, 2024
Slow
Slow and gets disconnected a lot
iOS
May 12, 2024
Horrible reception
It is just horrible
iOS
May 13, 2024
Never opens
I haven't been able to even open this app for months!
iOS
May 13, 2024
Not sure
Internet shutdown is acting like I'm a new customer? And has done this before and my tablet Chromebook will not login to wi-go
iOS
May 15, 2024
intermittent
Too slow on too many occasions.
iOS
May 16, 2024
Not good app
Doesn't work properly at all,,, keeps kicking me back to the main page and when it logs in, does not want to pop up all connected devices.
iOS
May 16, 2024
Terrible internet connection and mediocre customer service
I was so ready to love T-mobile. They were the most affordable internet, and one of the only providers in my area so I was excited to try them. But they proved to be such a disappointment. The internet worked perfectly for a month or maybe two, and then it completely stopped working. Suddenly we had near 0 mbps download/upload speeds, couldn't stream tv or movies or game. I don't want to assume things but it felt to me like it was intentionally slowed down, like they wanted to force us to upgrade or something? I reached out to customer service and went through the troubleshooting and it would get better for a day or two and then be crappy again. I reached out again to customer service and they said that the towers near me were being repaired and it would be back to normal soon. I got that answer again when I talked to them a month later, so I figured that was probably just a lie. I then cancelled my account and sent the equipment back and they are still trying to charge me for the last month of service even though we had NO connection for the last 2-3 months…. Customer service claims they are working on it and they have to review my request to not pay…. 🙄 At least the customer service team acts like they care and are kind I guess, but if they don't have the power to actually fix anything then what's the point? I should have just started with AT&T to begin with. They have a nearly identical price and are way more reliable. (We've been using AT&T since April and have had no issues whatsoever so far) my advice is just get AT&T.
T-Mobile Internet - Product Description
Set up your T-Mobile Internet service in just 15 minutes with the T-Mobile Internet app. Once you’re up and running, the app is all you need to take control of your internet experience. Find the strongest signal Use the app’s interactive placement assistant to find the sweet spot for your T-Mobile 5G Gateway. Manage your connected devices Monitor and remove unrecognized devices for even more control of your network. Update your password Change the name and password of your network with ease for more personalization and control. Schedule screen-time Set screen-time limits for the non-stop scrollers and bedtime rule breakers in your family. Getting started is easy, just download the T-Mobile Internet app today and enjoy high-speed internet on your terms. Note: To use this app you must be a current T-Mobile Internet customer.
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