90
epic

Truist Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
21%
Android
414 Reports
iOS unitQ Score
iOS User Feedback
79%
iOS
1590 Reports
User Feedback
79%
iOS
1590 Reports
21%
Android
414 Reports
Truist Mobile - Latest Quality Issues
Android
May 15, 2024
hard to take pictures.
iOS
May 15, 2024
Camera dosent work
For the last six months the auto-capture for deposits never works and I have a new phone. It's worked fine for years but since December 2023 I have to manually capture each time.
Android
May 16, 2024
It says all I need to do is update in order to access my account but then it won't let me update. Grr.
Android
May 16, 2024
Disappointed everytime I try to make a zelle transfer the app works up until the last step and the app shows a pop-up screen with nothing on it . As if the app wants you to do a last approval of somesort, but the pop-up screen is just blank . This happens very often.
iOS
May 16, 2024
Mobile deposit
It's unclear if there is a hold on a portion of the mobile deposit, which happened before
iOS
May 16, 2024
Bring back deposit highlighted fonts
Please bring back the colored fonts that show when a deposit has been made to your account. Up until recently, there used to be a fluorescent green color that was used on deposits. It was very easy to find when my schedule deposits took place. Now everything is the same color and it all blends in. The app works well otherwise. I would just like to see these deposit highlighted fonts come back.
Android
May 16, 2024
This app is always buggy preventing my use of zelle!!
iOS
May 16, 2024
Receipt Function Broken
The attach receipt button is a great idea. Unfortunately, it does not work. Please fix!
Android
May 16, 2024
It has all the features you could want but it's super slow. I also have an ameris account and the truist app takes about 45 seconds longer to open than the ameris and they look identical like it's the same app. Ameris has all the same features. Other than that I've had no issues or anything and it supports zelle and transfers and you can cash a check in the app.
Truist Mobile - Product Description
Your better banking experience is here.

Check balances, make payments, get personalized insights, and move money at your convenience. Enjoy smarter technology and innovative features that put you first so you can manage your finances with confidence. 

Accounts & cards
* View account details and transactions
* Set alerts preferences
* View statements1
* Order checks and supplies
* Manage overdraft options
* Lock and unlock your cards
* Set spending and region limits

Transfer & pay
* Transfer between Truist accounts or external accounts2
* Send and request money with trusted friends and family using Zelle®3 
* View, manage, and pay bills securely in one place

Sign in & security
* Enable Face ID® or Touch ID® for quick access4
* Change your username and password
* See sign-in history and remembered devices

Mobile deposits
* Deposit checks5
* View deposit history

Planning & insights
* Get insights on spending, trends, cash flow, and unusual activity
* Link external accounts
* Set and track spending budgets
* Compare spending habits
* Monitor savings goals

Rewards & deals
* Earn cash back on everyday purchases at select merchants
* Discover offers from places you shop, dine, travel and more 
* View and redeem credit card rewards

Help & support
* Call Truist support
* Find a branch, ATM, or bank service
* View help & FAQS
* Schedule an appointment
* Access your Truist inbox

Additional features
* Add quick links for frequently used tasks
* Show, hide, and reorder accounts
* Browse and apply for other Truist accounts
* Upload receipts and attach to transactions
* Customized investment portfolio experience

Disclosures

1 Paperless enrollment is required.

2 Fees may apply to transfers to other U.S. financial institutions.  Setup is also required and verification may take 1 – 3 business days.  View the Truist Personal Deposit Accounts  
   Fee Schedule for more information. Your mobile carrier’s message and data rates may apply. 

3 Neither Truist nor Zelle® offers a protection program for payments that you authorize in Zelle. Enrollment with Zelle through Truist Online or Mobile banking is required. U.S.  
   checking or savings account required to use Zelle. For more information, view the Truist Online Services Agreement. 

4 Only certain devices are eligible to enable Touch ID® or Face ID®. 

5 Deposit limits and other restrictions apply.
    
Face ID and Touch ID are registered trademarks of Apple Inc.

Zelle® and the Zelle related marks are wholly owned by Earning Warning Services, LLC, and are used herein under license.

Investment and Insurance Products:
• Are Not FDIC or any other Government Agency Insured
• Are Not Bank Guaranteed
• May Lose Value

Services provided by the following affiliates of Truist Financial Corporation (Truist): Banking products and services, including loans and deposit accounts, are provided by Truist Bank, Member FDIC. Trust and investment management services are provided by Truist Bank, and Truist Delaware Trust Company. Securities, brokerage accounts and /or insurance (including annuities) are offered by Truist Investment Services, Inc., and P.J. Robb Variable Corp., which are SEC registered broker-dealers, members FINRA, link opens in new tab SIPC, link opens in new tab and a licensed insurance agency where applicable. Investment advisory services are offered by Truist Advisory Services, Inc., GFO Advisory Services, LLC, Sterling Capital Management, LLC, and Precept Advisory Group, LLC, each SEC registered investment advisers. Sterling Capital Funds are advised by Sterling Capital Management, LLC. Insurance products and services are offered through McGriff Insurance Services, Inc. Life insurance products are offered through Truist Life Insurance Services, a division of Crump Life Insurance Services, Inc., AR license #100103477. Both McGriff and Crump are wholly owned subsidiaries of Truist Insurance Holdings, Inc.
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