62
fair
TSB Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
80%
Android
196 Reports
196 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
49 Reports
49 Reports
User Feedback
20%
iOS
49 Reports
49 Reports
80%
Android
196 Reports
196 Reports
TSB Mobile Banking - Latest Quality Issues
Android
May 11, 2024
Cannot log into it. Just stops on a blue screen
Android
May 13, 2024
This app worked for me using biometrics till 3 days ago. Now its asking me for username, password, memorable word then all card details including 3 digit security no! After phoning TSB, they have informed me that this info would never be asked for. Only DOB and certain digits of my pass code should be requested. They can't figure this out!!
Android
May 14, 2024
No one yo help with problems when most needed but still willing to charge for everything
Android
May 15, 2024
Won't let me add someone to my pay list unless I send them money
iOS
May 15, 2024
Savings pot
Can't open a savings pot to save my life tried many times says error something went wrong . How do you do it ? Been on phone calls , been in bank , tried so many times it's unbelievable with no luck , app needs up dating and or fixing ,
Android
May 15, 2024
Useless App, doesn't tell you the exact time the transaction was made and also can't even see my card details like card no, cvc and exp dates etc. USELESS APP and It looks like they have Junior DEVELOPERS 🤣
Android
May 16, 2024
Can only open it once before it tells me I need to uninstall reinstall and set it back up again.
iOS
May 16, 2024
Blocked
Wonted let me log in and keeps on saying somethings gone wrong. Called TSB 3 times, on the phone to them for hours at a time and nothing is changing
Android
May 16, 2024
Can't sign in, keeps sing TSB app stopped working.
TSB Mobile Banking - Product Description
Say hello to your mobile banking app. See all your accounts in one place Manage your money on the go – check your balance, pay a bill, send money, move money – into a savings account or into a Savings Pot. You can also: • Open a TSB current account • Register for Digital Banking • Log in securely with your fingerprint or face ID • Identify a payment by the retailer logo next to the transaction What you need to use this app • You’ll need to be a personal TSB customer and have a device running iOS 11 or above. You'll need to be a UK resident to apply for new products. • To use Touch ID requires at least an iPhone 5S • To use Face ID you need the iPhone X or later Having problems? • Have you looked at our mobile app FAQs: tsb.co.uk/help/mobile-app/faqs? • If you’re having trouble logging in, follow our helpful interactive guide: tsb.co.uk/login-issues • Check our service status to see if everything is running as it should be: tsb.co.uk/outage Important information This app is intended for TSB personal Internet Banking customers. Terms and conditions apply, see 'Ways to bank with us' on: https://www.tsb.co.uk/legal/. Coverage and Location Our app and services may be affected by your phone's signal and functionality. In some countries it may be illegal to use some internet and mobile banking services. Please check before you travel. TSB Bank plc. Registered office: Henry Duncan House, 120 George Street, Edinburgh EH2 4LH. Registered in Scotland, no SC95237. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 191240. TSB Bank plc is covered by the Financial Services Compensation Scheme and the Financial Ombudsman Service.
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