35
poor

TUI Holidays & Travel App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
3 Points Past 7 Days
Category: Travel & Local
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
72%
Android
171 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
66 Reports
User Feedback
28%
iOS
66 Reports
72%
Android
171 Reports
TUI Holidays & Travel App - Latest Quality Issues
iOS
May 15, 2024
Details on the app missing
Details on the app has been missing for the outbound and now the inbound flight. I want to check details of the transfer times and you say it should be available now but it's not. This was the same on the outbound flight and upon arrival the information was still not provided. Please can you let me know what the transfer details are for my pick up tomorrow.
Android
May 15, 2024
As everyone else is saying it just hangs and doesnt work . Reinstalled it still same so it's pointless app. Emailed the tech support listed on this app page but to no avail Needs removing if it no good as wasting everyone's time so am removing it
iOS
May 15, 2024
Crashes a lot and logs you out
I've tried to many times to cancel my transfer but the app keeps saying it is having trouble with my login and to login again; I've done that 10 times plus reinstalled the app and also tried with just the booking reference.
Android
May 15, 2024
Absolutely useless! It works for one holiday search then says "oops". You have to uninstall then reinstall the app after every search. I decided to book my holiday with Jet2 in the end. Their app is reliable and non time consuming and can be relied upon. TUI's app is beyond useless and very stressful. Any app that says "oops" when it goes wrong shouts incompetence. In the time it takes to do one holiday search then uninstall and reinstall the app I booked a great holiday with Jet2.
Android
May 15, 2024
did all the right things, booked after a tui holiday! offer of £250 off holiday etc etc! booked via app? to half paid the holiday to be told our flights have been cancelled to Nairobi for my birthday? had to call was on phone for over an hour! tried to charge us £500 more for same holiday! felt scammed! all the discounts suddenly gone! Still waiting for the new option to show on my app? no confirmation sent for new flights! disgraceful! won't be booking agsin with tui after this mess up
iOS
May 16, 2024
Mr Butterworth
After paying for the holiday in the TUI office,I was informed there would be some renovation work,I was offered a refund,I chose to proceed with the hope any such work would be handled sensibly with minimum if any impact on the quality of the holiday. Sadly my trust was misplaced,for 10 days now,the block of apartments immediately overlooking the main pool area have been ripped apart using heavy drill equipment and much hammering,using the pool is not the relaxing thing one has paid for,of course there is a separate pool over the road,this is more enclosed and seems to be predominantly a children's environment. To add to matters the hotel has a bunch of men digging a trench to install a hotel sign on the edge of the beach. This kind of major refurbishment should not be allowed when people have paid for what was in the brochure,disclaimers such as ‘we informed you of this' are not good enough,it's all proportional and nobody in their right mind would choose to come here if the facts had properly been outlined. A very unhappy customer.
Android
May 16, 2024
already paid for seats but app doesn't show this
Android
May 16, 2024
it never works
Android
May 16, 2024
Apps not working today
TUI Holidays & Travel App - Product Description
The TUI app puts a holiday expert in your hands. You can browse our full collection of hotels and flights with tailored trip planning and heaps of destination info. You can keep up to date with your trip with a holiday countdown, resort weather forecasts and a flight tracker, too. Plus, you’ve got access to our full range of TUI experiences – from island-hopping days out to walking tours around ancient cities. And, you’ve got direct contact with us whilst you’re on holiday – the app’s chat feature is available around the clock, 365 days a year. 

-	Browse our full collection of holidays, flights and TUI experiences 
-	Filter your holiday search to fine-tune your results and save your favourites to your shortlist
-	Make a booking and pay, or set up a direct debit
-	Flick through personally-recommended TUI experiences 
-	Get prepared for your holiday with our travel checklist 
-	Discover your destination with useful hints and local tips
-	Review your booking and make changes before you go
-	Manage your payments quickly and easily 
-	Track your flight’s status 
-	Download digital boarding passes for most of our flights 
-	Get in touch with our 24/7 team whilst on holiday using the chat feature

Browse our range of holidays
Our range of destinations ranges from Greece to Grenada and Ibiza to Iceland. Plus, we’ve got a huge collection of hotels to suit all tastes, too. First up, there are TUI BLUE For Two hotels – they’re just for adults and designed to unwind. And then there’s our TUI BLUE Sensatori resorts, which have luxury down to a tee. Plus, you can expect a raft of family-friendly facilities at the hotels in our TUI BLUE For Families collection. 

Add your booking
Adding your booking to the app is easy – just make sure you have your booking reference number, the surname of the lead passenger and your departure date to hand. 

Holiday countdown
You can count down the days until your trip with the holiday countdown, and stay ahead of the game with our handy weather forecast feature.

Holiday extras
You can upgrade your flight on the TUI app with Premium seating and Select Your Seat. Or, make it extra special and pre-order champagne and chocolates. You can order travel money and book airport parking and hotels, too.

Travel checklist
You can make sure you’re ready for take-off with our Travel Checklist – from adding your passenger information to booking an airport lounge. Plus, a handy packing list will make sure you don’t leave anything behind, too. 

Digital boarding passes
Once you’ve checked in, you can download and store your boarding passes on your phone – they’re available for most our flights. You can check out our inflight food and drinks menu before you go, too.

Connect with our 24/7 team
If you need to get in touch with us whilst you’re away, you can contact the TUI Experience Centre using the app’s chat feature. The team are available around the clock, seven days a week. Your transfer info and any relevant flight information can be found here, too.

Book TUI experiences
You can book TUI Experiences from the palm of your hand – all the trips available to you are loaded onto the app. Select your experience from the list of available dates and times. Once you’ve confirmed and paid for your trip your tickets will be displayed on the app, as well as being emailed to you, too. 

Transfer information
Once you’ve touched down in your destination you can track your coach and find out where it’s parked. And when it’s time to return back to the UK you’ll receive a message with all the details of your return transfer.

Most of our holidays are available on the app, however there are some instances when you will not be able to add your booking, these are:
-	Marella Cruise holidays - Download the Marella Cruise app
-	TUI River Cruise holidays 
-	Crystal Ski Holidays
-	TUI Tours
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