49
poor
United Airlines | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
58%
Android
520 Reports
520 Reports
iOS unitQ Score
iOS User Feedback
42%
iOS
377 Reports
377 Reports
User Feedback
42%
iOS
377 Reports
377 Reports
58%
Android
520 Reports
520 Reports
United Airlines - Latest Quality Issues
iOS
May 16, 2024
Web failure
Nine tries to give you money. That is a failure.
Android
May 16, 2024
Can't add a payment method. I am Canadian and there is no option to add my Canadian US dollar credit card for inflight payment...
iOS
May 16, 2024
Maps
I think United updated the app so now when I go to airport maps the keyboard is hiding the search and will not lower so I can see and enter. There is no button to lower the keyboard. This issue is making it impossible to use the airport map function. As an avid flyer to various airports and connecting flights this issue is very annoying. Hopefully they can fix it.
Android
May 16, 2024
Confusing booking that glitches too much
Android
May 16, 2024
this app does not allow me to enter anything but an American billing address. I don't live in America. So now I have to check in my bag in person.
iOS
May 16, 2024
App
Poor function, no Check in possible
iOS
May 16, 2024
Simply horrible
Whoever wrote this app, it must've been the first time. We had to redo things two and three times and it was not at all user-friendly. I am so disappointed and not at all confident that my documentation is in place.
Android
May 16, 2024
Trash. I'll never use united again. They won't even honor my miniscule credits for how they screwed up SO BAD that my family has to sleep in 2 different airports on the same trip. We got water and chips as a big F.U for having to wait for them to find a pilot that was able to fly the damn planes.
Android
May 16, 2024
The cheapest and worst airline you could possibly get. They will make you miss your flights, leave you stranded and laugh in your face.
United Airlines - Product Description
Meet the United app From planning, to booking, to day of travel, we’ve got you covered. On our app you can: • look for flights across our global network and book them easily for yourself, or your friends and family • check in for your flight and get your boarding pass before you get to the airport • change seats, or flights, if something better becomes available • make sure you’re prepared for your trip with our Travel-Ready Center • add your bags, drop them at bag drop shortcut, and track them along your journey • use our built-in terminal guide to find your gate and navigate the airport with ease • watch movies, play games, and pay for inflight snacks and drinks while you’re in the air • enroll in MileagePlus or manage your MileagePlus account and use your miles to book award travel in our app • talk, text or video chat with an agent if you have any questions about your trip • figure out your next move if your flight is delayed or cancelled
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