42
poor
USAA Mobile | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
14%
Android
87 Reports
87 Reports
iOS unitQ Score
iOS User Feedback
86%
iOS
532 Reports
532 Reports
User Feedback
86%
iOS
532 Reports
532 Reports
14%
Android
87 Reports
87 Reports
USAA Mobile - Latest Quality Issues
Android
May 16, 2024
Used to be good, now it won't even open. All I get is an error message saying to try again even after uninstalling and reinstalling. It sucks because just to view my accounts, I have to uninstall the app and then go through my browser making the app quite useless.
Android
May 16, 2024
Forgets my login info regularly. was using this app to pay off a credit card when the payment was lost? but it certainly left my bank account just fine. they refused a refund.
iOS
May 16, 2024
Pending transaction
I am disappointed that my payment or withdrawals transaction's are pending for five days or more. My balance is not true balance. I think I have x amount of cash and here comes a old transaction which I thought had cleared is pending with a decrease balance.
iOS
May 16, 2024
Beneficiaries/Payable On Death
One of the worst banking institutions I've ever used. Not only are their rates abysmal, you can't even add payable on death to your accounts without going through a complex process of calling their service center to get ahold of someone who even knows what payable on death means. Take your money elsewhere with better rates.
iOS
May 16, 2024
Something is missing
After 25 years I feel that something is missing. USAA still has great products but the people, customer service is not the same as earlier years. The enthusiasm of a customer service representative to help, to go above and beyond is not there anymore. “Sorry to see you leave and where should we mail your check”, was the response I received from a representative when I mentioned that I was only considering to leave the banking service. It was a quick and cold response. I didn't expect her to beg me to stay, but if I had decided to leave after 25 years it would have been an easy decision. I remember recommending service members to USAA various products and services. I have to say that I have not done that in a while. The sad thing is that I have experienced better from USAA. It's time to do better again, USAA.
iOS
May 16, 2024
Phones are TOO small
I don't like phone apps. My phone is too hard to read. I prefer my computer.
Android
May 16, 2024
Cannot update app after latest android update
iOS
May 16, 2024
Insurance is going downhill
USAA used to be top of the game and I fear no longer. I am on day 14 of my claim and still haven't even seen the shop for repairs. Additionally, I have texted twice for a call back on this app and have left three voice messages for a call back. I finally left (3 days ago) a message for the supervisor to call me. Each time, USAA says they will return your call within 24 hours yet no response. The people you do get ahold of, won't/refuse to help you with your claim because you need to speak with to claim adjuster assigned. Adjuster refuses to call back or answer questions so I ask for a different adjuster. Nope, only the adjuster or supervisor can change your adjusters. So logically call for supervisor. It's been 3 days since my request and I am told to be patient, they will call me back.
Android
May 16, 2024
Cannot manage who I can send money to, doesn't allow me to remove old accounts. Where is the option for that?
USAA Mobile - Product Description
USAA is an organization founded by military members for military members. We understand the unique needs of service members, veterans and their families. The USAA Mobile App gives you convenient and secure account access from your mobile device. You can manage your finances, insurance and more. With just a few taps, you can do things like transfer money, pay bills and deposit checks. USAA Mobile App features include: -Banking: Pay bills, send money with Zelle®, deposit checks, transfer funds and locate an ATM. -Insurance: Get an auto ID card, request roadside assistance and report a claim. -Security: Use a PIN, Touch ID® or Face ID®to securely log on to the app. -Search: Find what you need with smart search and chat. -Widgets: View your balance and transaction history on your home screen using widgets. -Siri®:Get a quick view of your account balances or transactions with Siri shortcuts. Investments/Insurance: Not a Deposit • Not FDIC Insured • Not Bank Issued,Guaranteed or Underwritten • May Lose Value Credit cards are issued by USAA Savings Bank and serviced by USAA Federal Savings Bank. Other bank products are provided by USAA Federal Savings Bank. Both banks are Member FDIC.
All intellectual property rights, including trademarks and word marks, are the property of respective owners